Plantronics WO200 manual Troubleshooting and common questions

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9 Troubleshooting and common questions

I can't hear a dial tone at the headset.

I hear static.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Subscribing a master headset on page 15. Press the call control button on your headset.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard.

Fine-tune the listening volume by pressing volume up [+] button on the headset. If the volume is still too low, adjust the master listening volume on the base.

If the volume is still too low, adjust the desk phone listening volume on the base.

Make sure there is at least 30 cm between your base and your computer, and 15 cm between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base.

The sound is distorted when using my Savi Office system with my desk phone.

Lower the desk phone speaking volume and/or Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If your desk phone has a volume control, lower until the distortion disappears.

If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Desk Phone Listening Volume on the base.

Make sure there is 30 cm between your base and your computer, and 15 cm between your base and your telephone.

I hear echo in the headset when using my desk phone.

Adjust the Configuration Switch. The most commonly used position is “A”, which is the default position.

Lower the Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.

Lower the Desk Phone Speaking Volume on the base. For most telephones, the correct setting is position 3.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

People I talk to can hear a buzz in the background.

Move the base further away from your phone.

Base power supply is plugged into a power strip. Plug the power supply into the wall directly.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Contact www.plantronics.com/support for factory service information.

The handset lifter is installed, but does not lift the handset.

Ensure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Plantronics Savi User Guide

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Contents Savi Office WO200 Wireless headset system Welcome Contents Package contents and features Savi WH200/WH210 headset features Savi WH200/WH210 headsetHL10 lifter optional Base set-up Connecting base to desk phoneConnecting power supply to base Attaching charging cradle to baseDocking and charging the headset Headset set-upFitting headset Making a test call with desk phone Configuration and test callChecking configuration If you do not hear a dial tone Installing lifterLifter set-up optional Ringer microphone Additional parts if requiredExtender arm For Nortel i2004 phones onlyPC set-up Installing USB cableInstalling PerSono Suite software Making a test call with PCPlacing, answering and ending calls with desk phone Using your Savi Office wireless headset systemPowering up headset Mixing desk phone and PC audio Switching between desk phone and PC audioPlacing, answering and ending calls with PC With PerSono Suite software Without PerSono Suite softwareSubscribing a master headset Conferencing in up to three additional headsetsMuting the headset Headset Base PerSono Suite SoftwarePlacing the headset in sleep mode Setting default line to desk phone or PCSetting the range Subscription button indicator lightDesk phone and PC talk buttons Rules to live by Headset indicator lightTalk time Headset call control button functionsIcons and arrows PerSono Suite softwareAudio control Interactive rulesBattery life Subscribed master headsetSoftphone support Settings screen headset and base Feature Settings DefaultHelp for base settings Audio limiting Default Settings Anti-startleSetting G616Security screen Advanced settingsPC panel screen Updates Support screenTroubleshooting and common questions Cant hear a dial tone at the headset Hear staticNo audio connection to PC
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WO200 specifications

The Plantronics WO200 is an innovative addition to the world of wireless audio solutions, designed to elevate the user experience through its advanced features and cutting-edge technologies. Tailored for professionals and everyday users alike, the WO200 has quickly gained recognition due to its exceptional audio quality and user-friendly design.

One of the standout features of the WO200 is its remarkable sound performance. With high-definition audio clarity, users can enjoy crisp and immersive sound during calls, meetings, or while listening to music. The device is equipped with smart noise cancellation technology, which effectively reduces background noise and enhances voice clarity. This capability is especially beneficial in busy environments, ensuring that communication remains clear and uninterrupted.

The WO200 boasts a lightweight and ergonomic design, making it comfortable for extended use. Its adjustable headband and plush ear cushions are specifically crafted to provide optimum comfort, allowing users to engage in long conversations or enjoy their favorite tracks without discomfort. Additionally, with a sleek and modern aesthetic, the WO200 seamlessly fits into any setting, whether at the office or on the go.

Battery life is another crucial aspect of the Plantronics WO200. The device offers an impressive battery performance, providing several hours of continuous usage on a single charge. This extended battery life means that professionals can rely on the WO200 during long workdays without the need for frequent recharging. The device also features a quick-charge option, allowing users to regain power swiftly during short breaks.

Moreover, the WO200 is equipped with versatile connectivity options. It supports Bluetooth technology, ensuring a stable and reliable connection with smartphones, tablets, and computers. The ease of pairing and connecting enhances the overall user experience, making transitions between devices seamless. Additionally, the WO200 includes intuitive touch controls for easy management of calls and music playback, allowing users to stay engaged without distractions.

In summary, the Plantronics WO200 combines superior sound quality, advanced noise cancellation, ergonomic design, long battery life, and versatile connectivity to create an exceptional audio experience. Whether for professional use or personal enjoyment, the WO200 stands out as a reliable and stylish choice for anyone looking to elevate their audio experience. With its innovative features and user-oriented design, the WO200 represents the future of wireless audio technology.
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