Jabra user manual FAQs and troubleshooting, Does Wi-Fi interfere with Jabra GO 6470?

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11. FAQs and troubleshooting

QWhy won’t my headset pair with my mobile phone? A Check the following:

•Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the multi-function button to turn it off (press and hold down for 4 seconds), then turn it back on in pairing mode (press and hold for 4 seconds). In pairing mode, its LED should be a constant blue color. If the headset LED is red, the headset needs charging.

•Make sure that Bluetooth® is active on your mobile phone and put it into Bluetooth® pairing mode.

QWhy won’t my headset pair with the Jabra LINK 350 USB Bluetooth® Adapter? A Check the following:

•Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the multi-function button to turn it off (press and hold down for 4 seconds), then turn it back on in pairing mode (press and hold for 4 seconds). In pairing mode, its LED should be a constant blue color. If the headset LED is red, the headset needs charging.

•Make sure the Jabra LINK 350 USB Bluetooth® adapter is in pairing mode. Plug the adapter into a PC, and then press and hold the adapter button until the adapter LED turns blue.

Q Why doesn’t my computer detect the Jabra LINK 350 USB Bluetooth® Adapter?

ATry connecting the USB Bluetooth® adapter to another USB port on the PC. Also, please note that it must be a direct connection - i.e. with no USB hub in between.

QWhy doesn’t the headset work with my mobile phone or softphone (PC)? A Check the following:

•Make sure the headset is charged. The LED is a constant green when fully charged.

•Make sure the headset is within range of the USB Bluetooth® adapter or mobile phone.

•The adapter/mobile phone and the headset may no longer be paired.

QWhy can I not hear anything in my headset when using my mobile phone? A Check the following:

•Make sure the headset and mobile phone are paired and within range.

•Increase the speaker volume on the headset by sliding your finger along the touch panel on the headset.

QMy earhook/headband/neckband is broken. How do I get another one? A Contact your local Jabra supplier to place an order.

Q Why do I hear a low noise in the headset when there is silence at the other end?

AThe headset speaker volume might be too high. To decrease the volume, slide your finger down the headset touch panel.

QWhy can I not hear any sound, or listen to music from my PC, in my headset? A Check the following:

•Make sure the Jabra LINK 350 is selected as the current audio device both in Windows sound control panel and in the application you are using.

•Make sure the audio link to the PC is open. Right-click the Jabra Device icon in the Windows taskbar .

•Make sure softphone (PC) is enabled in Jabra PC Suite.

Q Does Wi-Fi interfere with Jabra GO 6470?

A No. The Jabra GO 6470 uses adaptive frequency hopping, avoiding channels that are blocked by Wi-Fi.

Q Is it possible to listen in on calls with the Jabra GO 6470?

AThe risk of unauthorized access to communication via a Bluetooth® headset is very limited. The Jabra GO 6470 uses 128-bit encryption.

Q What is the range on the Jabra GO 6470?

AThe Jabra GO 6470 headset supports the following maximum ranges:

•When connected to the Jabra LINK 350 the range is up to 100m.

•When talking on (most) mobile phones the range is up to 25m.

Q What is the talk time for a Jabra GO headset?

AApproximately 6 hours. Talk time depends on the device the headset is connected to.

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Contents Jabra GO Jabra GO Travel Charger features Jabra GO 6470 Headset featuresJabra GO 6470 base features Jabra Link 350 USB Bluetooth Adapter featuresContents 10.3 Advanced Jabra GO 6470 Features 10.1Touchscreen Introduction 10.212.4 12.112.2 12.3Product Overview Package ContentsJabra GO 6470 Headset Attaching the earhook Headset AttachmentsAttaching the headband Attaching the neckband optional accessoryJabra GO 6470 Base Jabra GO Travel Charger Jabra Link 350 USB Bluetooth AdapterOptional Accessories Connect the power adapter to the base Connecting to a phone using the setup wizardConnect to Power Start the Setup WizardConnect to Softphone PC Connecting to a phone manuallyDock Headset Adapter LED Description Connect the Jabra Link 350 USB Bluetooth Adapter to a PCConnect the Jabra GO base to a PC How to reconnect to mobile phone with Bluetooth Connect to Mobile phone with BluetoothConnect to a mobile phone using Bluetooth Desk Phone with Jabra Link adapter Select and Connect to a Desk PhoneOption Desk Phone with Headset PortDesk Phone without Headset Port Desk Phone with GN1000 Remote Handset LifterJabra pc suite Install Jabra PC Suite PC Call ManagerFunction Tap Double-tap Jabra GO 6470 headset featuresHeadset Multi-function Button Headset Touch PanelClick to view Headset LED IndicatorHeadset state LED when battery is full Action Headset Audio IndicatorsAction Audio Sample Click to listen LED Indicator USB Adapter Status Jabra link 350 usb Bluetooth adapter featuresJabra Link 350 USB Bluetooth Adapter Button Jabra Link 350 USB Bluetooth Adapter Visual IndicatorsIcon Description Touchscreen IntroductionTouchscreen Overview Status barCall control bar Change Settings using the TouchscreenActivity window Setting Description Base SettingsDesk phone settings Setting Description Phone SettingsMobile phone settings Setting Description Softphone PC settings Setting DescriptionAccepting or Rejecting an Incoming Call Making a Call or ending a callAdjust Headset Microphone Level Adjust Headset Speaker VolumePutting a Call on Hold/Audio Hold SettingDescriptionAutomatic Disconnect Prevention Unsupported Softphones Switching calls between Headset and HandsetLast Number Redial Wideband Audio Advanced Jabra GO 6470 FeaturesWireless Range Safetone Hearing ProtectionListening to Music or Audio on PC Tone SettingsFirmware Updates Voice AnnouncementsWhat is the talk time for a Jabra GO headset? FAQs and troubleshootingDoes Wi-Fi interfere with Jabra GO 6470? What is the range on the Jabra GO 6470?Jabra GO Headset Technical SpecificationsJabra GO Touchscreen Base Jabra GO Headset BatteryTravel Charger Industry Canada Certifications and Safety ApprovalsMaterials and Allergies Product DisposalType 9400HS/BS
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