BT
General information
Guarantee
Your BT
Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
•Proof of purchase is provided.
•The equipment is returned to BT or its agent as instructed.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights.
Within the 12-month guarantee period:
If you experience a problem with your product you should contact the Helpline on 0870 240 4682. Calls are charged at national call rates. If the problem is not remedied, you will be advised to return your product to the Helpline.
Outside the 12-month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you call the Helpline on 0870 240 4682 and ask for details of our recommended repair agents.
If you have to return your product
If the Helpline are unable to remedy your problem they will ask you to return the product. Pack the base station and handset securely, preferably in the original packaging. All parts must be returned, including line cords, power supplies and original batteries. (Please note that we can not take responsibility for goods damaged in transit). Use the self adhesive Freepost label to post your product.
If you have lost the label please call the Helpline for instructions.
Important
Keep proof of posting
Make sure the Post Office give you proof of posting.
Technical information
How many handsets can you have?
All items of telephone equipment have a Ringer Equivalence Number (REN) which is used to calculate the number of items that may be connected to any one telephone line. The BT
Helpline
If you are experiencing difficulty, please call the BT
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