General information
Guarantee
Your Freestyle 2100 handset is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the Freestyle 2100, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship of materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
•Proof of purchase is required.
•The equipment is returned to BT or its agent as instructed.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please contact
the BT Freestyle Helpline for assistance on 0870 240 3962 or email:-
bt.helpdesk@vtecheurope.com
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the
telephone network. We recommend that you call the Helpline on 0870 240 3962 and ask
for details of our recommended repair agents.
Conditions of Use:
For the conditions of use for BT’s products and services, please refer to BT.com.
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