Freestyle 2000 Handset & Alarm Clock Radio Charger ~ 3rd Edition ~ 18.06.03 ~ 5501
General information
Guarantee
Your Freestyle 2000 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Freestyle 2000, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
Within the 12 month guarantee period:
If you experience difficulty using the product you should contact the Helpline on 0870 240 3962 or email:- bt.freestyle.helpdesk@vtecheurope.com
If the problem is not remedied, you will be advised to return your product.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you call the Helpline on 0870 240 3962 and ask for details of our recommended repair agents.
GENERAL INFORMATION
•Proof of purchase is provided.
•The equipment is returned to BT or its agent as instructed.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights.
If you have to return your product:
If the Helpline is unable to remedy your problem they will ask you to return the product. Pack the charger and handset securely, preferably in the original packaging. All parts must be returned including power supply unit and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.
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