Samsung ITP-5112L manual Troubleshooting, Phone is connected, but the phone is not booted

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ITP-5112L IP phone User Guide

TROUBLESHOOTING

This section describes the problems that may occur while the phone is used and the troubleshooting of the problems. Check the following cases before contacting a service center.

Please, contact the service center for troubles not solved with the following solutions.

The phone is connected, but the phone is not booted.

-Check if the cables are properly connected to the phone.

- Check if a power adapter suitable for the phone(included in the package) is connected.

-Pull out the plug of the phone’s power adapter and plug in again after 10 seconds.

The phone is booted, but the phone does not work.

-When more than one device(phone or PC) has the same IP address, IP conflictis displayed on the screen of the phone. Contact the

system operator.

-When more than one phone has the same ID, IP conflictis, also, displayed on the screen of the phone. Contact the system operator.

When you pick up the handset or press the [Speaker] button, you cannot hear the dial tone.

-Check if the power adapter and various cables are properly connected to the phone.

-Check if the network environment such as IP address of the phone is properly configured. (See navigation menuÆ setting

Æ 8. network info.)

-With the pingcommand in the computer connected to the phone, check if the IP address of the phone is available. If the address is duplicated, contact the system operator to get a new, available IP address for the phone.

Nothing is displayed on the LCD screen while the phone is used.

Check if the phone line is properly connected to

the phone line connection port of the phone. (See the Installing the Phoneof BEFORE USEin this Guide).

© SAMSUNG Electronics Co., Ltd.

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Contents IP phone User Guide Safety Concerns SymbolsConventions ITP-5112L IP phone User Guide Out of order Table of Contents Application Menu Main Functions Before USECall Pick-Up Paging Checking Parts in the Package Front View of Telephone Names and Functions of Each PartButton Functions Functions of Each PartConnecting the Phone Installing the phoneInstalling the Support Adjusting Volume Adjusting the Handset VolumeThings YOU should Know Adjusting the Bell Sound Volume Adjusting the Speaker VolumeEntering Characters AOM Screen Using AOM/Soft Menu ScreenSoft Menu Screen Status Status LED Phone Status LEDBasic Functions Making CallsMaking Internal Calls This function is used to make an external call Making External CallsMaking Calls Via Speakerphone Redialing C.O. Line Number Making External Calls AgainRedialing C.O. Line Number Saved Saving C.O. Line NumberConnected immediately Dialing Recent NumberAnswering Calls Using HandsetPress the Speaker button again to end the call Using SpeakerphoneMenu and press the Enter button PickupCall Hold Usable Functions While CallingCall Waiting Mute Call Transfer Navigation Button Application MenuButton Submenu Function Navigation MenuDiary Conference Button Submenu Function Phone is connected, but the phone is not booted TroubleshootingPage Annex SpecificationPage ITP-5112L IP phone User Guide