VTech mi6895, MI6866, MI6896, mi6870 manual Base to another location, preferably on an upper floor

Troubleshooting

Problem	Suggestion
My handset does not	•	Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this
ring when I receive		user’s manual.
a call.	•	Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
		jack. Make sure the power cord is plugged in.
	• You may be too far from the telephone base.
	•	Charge the battery in the handset for 16 hours. For optimum daily performance, return the
		handset to its telephone base when not in use.
	• You may have too many extension phones on your telephone line to allow all of them to ring.
		Try unplugging some of the other phones.
	• The layout of your home or office might be limiting the operating range. Try moving the telephone
		base to another location, preferably on an upper floor.
	•	If the other phones in your home are having the issue, the problem is in your wiring or local
		service. Contact your local telephone company (charges may apply.)
	• Test a working phone at the phone jack. If another phone has the same problem, the problem
		is the phone jack. Contact your local telephone company (charges may apply.)
	•	Other electronic products can cause interference with your cordless phone. Try installing
		your phone as far away from these types of electronic devices as possible: wireless routers,
		radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
		computers, kitchen appliances and other cordless phones
	• Your line cord might be malfunctioning. Try installing a new line cord.

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