VTech T2308 important safety instructions Maintenance, Warranty Statement

Page 3

Troubleshooting

Problem

Suggestion

 

 

The battery will not

• Make sure the battery is plugged into the

hold a charge.

handset.

 

• Be sure to use the AC power adaptor

 

provided with your phone.

 

• Charge the battery in the handset for

 

at least 16 hours. For optimum daily

 

performance, return the handset to its

 

base when not in use.

 

• Your phone might be malfunctioning.

 

Please refer to the Warranty section of

 

this user’s manual for further instruction.

The in use/charging

• Clean the handset and base charging

light is off.

contact each month using a pencil eraser

 

or cloth.

 

• Make sure the power and line cord are

 

plugged in correctly and firmly.

 

• Reset the base. Unplug the unit’s electrical

 

power. Wait for 15 seconds then plug it

 

back in. Allow up to one minute for the

 

handset and base to reset.

 

• Your phone might be malfunctioning.

 

Please refer to the Warranty section of

 

this user’s manual for further instruction.

Common cure for

If the unit does not seem to be responding

electronic equipment.

normally, then try putting the handset in its

 

base. If it does not seem to respond, do

 

the following (in the order listed):

 

1. Disconnect the power to the base.

 

2. Disconnect the handset battery, if

 

applicable.

 

3. Wait a few minutes.

 

4. Connect power to the base.

 

5. Re-install the battery.

 

6. Wait for the handset to re-establish its

 

link with the base. To be safe, allow up

 

to one minute for this to take place.

 

 

Troubleshooting

Problem

Suggestion

 

 

I get noise, static,

• Press the CHAN button while on a call

or weak signal even

until the interference has been eliminated.

when I’m near the

• Other electronic products can cause

base.

interference with your cordless phone.

 

Try installing your phone as far away

 

from these types of electronic devices

 

as possible: wireless routers, radios,

 

radio towers, pager towers, cell phones,

 

intercoms, room monitors, televisions,

 

personal computers, kitchen appliances

 

and other cordless phones.

 

• Microwaves operate on the same

 

frequency as your phone. It is normal to

 

experience static on your phone while

 

the microwave is running. Do not install

 

this phone in the same outlet or near the

 

microwave.

 

• If your phone is plugged in with a modem

 

or surge protector, plug the phone (or

 

modem/surge protector) into a different

 

location. If this solves the problem, re-

 

locate your phone or modem farther apart

 

from one another, or use a different surge

 

protector.

 

• Relocate your phone to a higher location.

 

The phone will likely get better reception

 

not installed in a low area.

 

• If the other phones in your home are

 

having the issue, the problem is in your

 

wiring or local service. Contact your local

 

telephone company (charges may apply.)

 

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Troubleshooting

 

 

 

 

 

 

 

 

 

 

Problem

Suggestion

 

 

 

 

My handset does not

• Make sure you have the ringer activated.

 

ring when I receive

Refer to the section (s) on ringer selection

 

a call.

in this User’s Manual.

 

 

• Make sure the telephone line cord is

 

 

plugged firmly into the base unit and the

 

 

telephone jack. Make sure the power cord

 

 

is plugged in.

 

 

• You may be too far from the base unit.

 

 

• Charge the battery in the handset for

 

 

at least 16 hours. For optimum daily

 

 

performance, return the handset to its

 

 

base when not in use.

 

 

• You may have too many extension phones

 

 

on your telephone line to allow all of them

 

 

to ring. Try unplugging some of the other

 

 

phones.

 

 

• The layout of your home or office might be

 

 

limiting the operating range. Try moving

 

 

the base to another location, preferably on

 

 

an upper floor.

 

 

• If the other phones in your home are

 

 

having the issue, the problem is in your

 

 

wiring or local service. Contact your local

 

 

telephone company (charges may apply.)

 

 

• Test a working phone at the phone jack. If

 

 

another phone has the same problem, the

 

 

problem is the phone jack. Contact your

 

 

local telephone company (charges may

 

 

apply.)

 

 

• Other electronic products can cause

 

 

interference with your cordless phone.

 

 

Try installing your phone as far away

 

 

from these types of electronic devices

 

 

as possible: wireless routers, radios,

 

 

radio towers, pager towers, cell phones,

 

 

intercoms, room monitors, televisions,

 

 

personal computers, kitchen appliances

 

 

and other cordless phones

 

 

• Your line cord might be malfunctioning. Try

 

 

installing a new line cord.

 

 

 

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Troubleshooting

 

 

 

 

 

 

 

 

 

 

Problem

Suggestion

 

 

 

 

My calls fade or cut

• Press the CHAN button while on a call

 

in and out while I’m

until the interference has been eliminated.

 

using my handset.

• Other electronic products can cause

 

 

interference with your cordless phone.

 

 

Try installing your phone as far away

 

 

from these types of electronic devices

 

 

as possible: wireless routers, radios,

 

 

radio towers, pager towers, cell phones,

 

 

intercoms, room monitors, televisions,

 

 

personal computers, kitchen appliances

 

 

and other cordless phones

 

 

• Microwaves operate on the same

 

 

frequency as your phone. It is normal to

 

 

experience static on your phone while

 

 

the microwave is running. Do not install

 

 

this phone in the same outlet or near the

 

 

microwave.

 

 

• If your phone is plugged in with a modem

 

 

or surge protector, plug the phone (or

 

 

modem/surge protector) into a different

 

 

location. If this solves the problem, re-

 

 

locate your phone or modem farther apart

 

 

from one another, or use a different surge

 

 

protector.

 

 

• Relocate your phone to a higher location.

 

 

The phone will get better reception not

 

 

installed in a low area.

 

 

• If the other phones in your home are

 

 

having the issue, the problem is in your

 

 

wiring or local service. Contact your local

 

 

telephone company (charges may apply.)

 

I hear other calls while

• Disconnect your base unit from the

 

using my phone.

telephone jack, and plug in a regular

 

 

telephone. If you still hear other calls,

 

 

the problem is probably in your wiring or

 

 

local service. Call your local telephone

 

 

company.

 

I hear noise in the

• Make sure the power cord is plugged in.

 

handset, and none of

 

 

the keys or buttons

 

 

work.

 

 

 

 

14

Maintenance

Your phone cordless telephone contains sophisticated electronic parts so it must be treated with care.

Avoid rough treatment

Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid Water

Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your base unit near a sink, bathtub or shower.

Electrical Storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If your base unit should fall into water, DO NOT RETRIEVE

IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM

THE WALL. Then pull the unit out by the unplugged cord.

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Warranty Statement

What does this limited warranty cover?

The manufacturer of this VTech product, VTech Communications, warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the product and all accessories provided by VTech in the sales package (“Product”) are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with operation instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America.

What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

During the limited warranty period, VTech authorized service representative will repair or replace at VTech option, without charge, a Materially Defective Product. If we repair this product, we may use new or refurbished replacement parts. If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design.VTech will return repaired or replacement products to you in working condition. VTech will retain defective parts, modules, or equipment. Repair or replacement of Product, at VTech option, is your exclusive remedy. You should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period ?

The limited warranty period for the product extends for ONE(1)YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited warranty. This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

What is not covered by this limited warranty ?

This limited warranty does not cover.

1.Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or

2.Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or

3.Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or

4.Product to the extent that the problem is caused by use with non-VTech electrical accessories; or

5.Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or

6.Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or

7.Product returned without valid proof of purchase (see 2 below); or

8.Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?

To obtain warranty service in the United States of America, call 1- 800-595-9511 for instructions regarding where to return the Product. Before calling for service, please check the user’s manual. A check of the Product controls and features may save you a service call.

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