Alcatel-Lucent OmniGenesys manual Genesys + Alcatel-Lucent

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Genesys + Alcatel-Lucent:

Putting together a communications solution for your enterprise from elements offered by different vendors is feasible. But eventually, ensuring maintenance and support quality, equipment upgrade compatibility and interoperability will be challenging. As you try to decide on work-arounds you are likely to look for compromises; the quality of your service will suffer and therefore your business itself will suffer.

Alcatel-Lucent is unique in offering world-class solutions through a single supply source. This means you get the quality you require plus the guarantee of a hassle-free future, and all at a reduced cost in terms of acquisitions, deployment, maintenance, upgrades and support. In addition, our special Alcatel-Lucent OmniGenesys Contact Center package offers you the most efficient way of implementing the powerful Genesys application for contact centers.

This integrated solution combines two global market leaders in a convenient one-stop bundle to boost your competitivity and profitability.

Alcatel-Lucent OmniGenesys Contact Center is based on the Alcatel-Lucent OmniPCX platform, which provides a powerful application environment for advanced enterprise communications. The platform is continually enriched with the state-of-the-art solutions that global companies demand: mobile telephony, unified messaging, video/audio conferencing, and greater ergonomy for the user. And to be cost-effective, these solutions require a mix of digital and IP technologies.

Only Alcatel-Lucent and Genesys

can offer all this!

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Contents With a new generation of customer service World’s leading large call center software company Capitalize on the excellence of GenesysWorld’s most highly-awarded communication platform company Drive your competitive transformation with Alcatel-LucentFor your company Genesys superior level of customer serviceGenesys + Alcatel-Lucent One stop vendor combination that Winning allianceAlcatel-Lucent OmniGenesys Contact Center Alcatel-Lucent OmniGenesys Contact CenterCapabilities Key solution benefitsDelivers the best of full integration Contact Centers

OmniGenesys specifications

Alcatel-Lucent OmniGenesys is an advanced contact center solution designed to enhance customer interaction and streamline business operations. It offers a comprehensive platform that empowers organizations to deliver superior customer service while optimizing operational efficiency.

One of the main features of OmniGenesys is its multi-channel support, allowing organizations to handle customer interactions across various platforms, including voice, email, chat, and social media. This integrated approach ensures that customers receive a consistent and seamless experience, regardless of the communication channel they choose.

The solution leverages the latest technologies in artificial intelligence and machine learning to improve customer engagement. AI-powered analytics provide valuable insights into customer behavior and preferences, enabling businesses to tailor their services accordingly. Intelligent routing capabilities ensure that customer inquiries are directed to the most appropriate agent based on their skills and availability, thus reducing wait times and improving satisfaction.

OmniGenesys also features a robust reporting and analytics dashboard that helps managers monitor performance metrics in real-time. This allows organizations to identify trends, assess the effectiveness of their operations, and make data-driven decisions to enhance their service offerings. Customizable reports enable businesses to track key performance indicators and gain insights into agent productivity and customer satisfaction over time.

The solution is built on a highly scalable architecture, which makes it suitable for businesses of all sizes. Whether it is a small business or a large enterprise, OmniGenesys can adapt to changing requirements, ensuring that organizations can grow without significant infrastructure changes.

Security and reliability are also key characteristics of OmniGenesys. The platform incorporates advanced security features to protect sensitive customer data and ensure compliance with industry regulations. This is critical in maintaining customer trust and sustaining long-term relationships.

In summary, Alcatel-Lucent OmniGenesys is a feature-rich contact center solution that combines multi-channel support, AI-driven analytics, and customizable reporting to optimize customer engagements. Its scalability and commitment to security make it a preferred choice for organizations looking to enhance their customer service capabilities. With OmniGenesys, businesses can expect to improve efficiency, drive customer satisfaction, and stay ahead in a competitive landscape.
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