Cisco Systems 7902G warranty Prioritizing Critical Calls

Prioritizing Critical Calls

Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your call-handling needs and work environment. You typically will not have access to these features by default.

In some specialized environments, such as military or government offices, you might need to receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you want to...	Then...
Choose a priority (precedence) level	Contact your system administrator for a list of corresponding
for an outgoing call	precedence numbers for calls (ranging from low to highest).
Make a priority (precedence) call	Enter the MLPP access number (which is provided by your
	system administrator) followed by the phone number.
Receive a priority (precedence) call	While on an active call, you hear the special call waiting tone.
Accept an higher-priority call	When you hear the special call waiting tone, end an active call
	and answer the higher-priority call.
Receive a preemption call	While on an active call, you hear a continuous tone for about
	10 seconds. The preemption call then overrides the active call.

Tip When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

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