11. Troubleshooting
Symptom | Cause | Remedy |
Radio shows iPod | iPod cable is not | Verify the docking cable is connected |
not connected | connected to iPod or | to the Media Gateway, and the iPod |
| Gateway. |
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I can not correctly | The iPod firmware | Update iPod firmware for free at http:// |
control the iPod | may be out of date. | www.apple.com/ipod/download |
through the radio. |
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I have updated my | Sometimes the | Press and hold the click wheel (center |
iPod’s firmware | iPods needs to be | button) and the menu button for 10 |
and still have | reset | seconds. This will reboot the iPod. |
control issues |
| YOU WILL NOT LOSE MUSIC on the |
|
| iPod by doing this reset |
The radio says | The radio is trying to | Press and hold the preset until a beep |
“Invalid Channel” | call a channel that is | is heard. |
when I push a | not there. |
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preset. |
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I can’t use my | The iPod is in | Press the Category Up button until |
iPod’s click wheel | external control | AUX 1 is displayed to control the iPod |
to select music | mode. This allows | manually using the click wheel |
| text to be displayed |
|
| on the radio screen |
|
The Media | The HD tuner | HDRT must be connected before the |
Gateway does | was not properly | PXAMG is powered on. Disconnect |
not recognize the | connected when | the PXAMG from the vehicles harness |
HD Radio tuner | the PXAMG was | for 5 minutes. Verify the 8 pin DIN |
(HDRT) | first connected and | HDRT cable is securely connected |
| initialized. | at both ends before reconnecting the |
|
| vehicle harness. |
Radio shows | Gateway device is | This may happen twice the first time |
“Updating” | initializing | the PXAMG is powered on and will |
|
| take a few minutes. Once this process |
|
| is over you can resume normal |
|
| gateway operation. |
When I listen to | Factory antenna | Use Gateway to access HD Radio |
the factory AM or | cable is connected | source. This will provide all AM and |
FM radio there | to the HD Radio | FM reception for your vehicle. |
is only static, no | tuner. |
|
audio. |
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|
No AM or FM | Factory antenna | Remove from factory radio, connect |
reception using the | cable is not | into HDRT module. Note* some |
HD Radio source | connected to the HD | vehicles need to use the supplied |
| Radio tuner (HDRT) | antenna adaptor to make this |
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| connection. |
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HD Radio station | The HD Tuner is | This is expected performance. The |
quality fluctuates | temporarily losing | Digital HD Radio playback will resume |
or is lost randomly | reception of the | in areas of higher broadcast signal |
| Digital HD Radio | strength. |
| broadcast signal |
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