Search
Top > Troubleshooting > Possible causes of symptoms >
Power and charging
The headset is not turned on.
Charge the battery of the headset.
The headset cannot be turned on while charging the battery. Remove the
Charging cannot be done.
Check that you are using the
Check that the
Check that the computer is turned on.
Check that the computer is not in standby, sleep or hibernation mode.
Charging time is too long.
Check that the headset and the computer are directly connected, not via a USB hub.
The headset cannot be recognized by a computer.
The
Check that the headset and the computer are directly connected, not via a USB hub.
A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available.
Try the USB connection procedure again in cases other than those stated above.
104