Nortel Networks Central Answering Position manual Programming memory buttons, Moving line buttons

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Programming memory buttons

The default for KIM memory buttons is blank. You can program memory buttons on the KIM to your personal preference with internal and external autodial numbers or features to give you touch dialing or feature activation.

Tip: Internal autodial numbers can be automatically assigned to KIM memory buttons when a coldstart is performed. Refer to the “KIM coldstarts” section in this guide for more information.

Your CAP will be most effective if you use it along with these features:

•Camp-On (≤°¤)

•Transfer (≤‡‚)

•Priority Call (≤fl·)

Make sure that features are programmed on your T7316E telephone or KIM by following the steps below for programming memory buttons.

Internal autodial

1.Press ≤•¤.

2.Press a memory button.

3.Dial the extension number.

4.Press OK to store the number.

External autodial

1.Press ≤•⁄.

2.Press a memory button.

3.Dial the external number.

4.Press OK to store the number.

Features

How to erase memory buttons

1.

Press ≤•‹.

1.

Press ≤•⁄.

2.

Press a memory button.

2.

Press a memory button.

3.

Press ≤ and enter the feature

3.

Press OK to erase the button.

 

code.

 

 

4.

Press OK to store the feature code.

 

 

Moving line buttons

If you have an enhanced CAP you can move external lines, target line and hunt group appearances from the buttons on the T7316E telephone

to buttons on your KIM.

1.Press ≤•°⁄.

2.Press the line button on your T7316E telephone that you want to move.

3.Press the KIM memory button that you want to move the line to.

4.Press ®. The line button now appears on your KIM.

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Contents Central Answering Position CAP User Guide Page T24 Key Indicator Module KIM Central Answering Position CAPEnhanced CAP Customizing your CAPFeatures How to erase memory buttons Programming memory buttonsMoving line buttons Internal autodialHow to label your buttons Button labelsMonitoring telephones in your system Answering and transferring a callKIM coldstarts Other documentsFor both types of coldstarts To coldstart an individual KIM

Central Answering Position specifications

Nortel Networks Central Answering Position (CAP) is a pivotal component in the domain of communication solutions, particularly known for its robust features and integration capabilities. Aimed primarily at enterprises needing efficient communication management, the CAP system streamlines call handling processes, ensuring better response times and improved service levels.

One of the standout features of the Nortel CAP is its ability to manage multiple calls and provide a centralized solution for handling inquiries. The system can route calls based on predefined parameters such as time of day, caller ID, or the availability of personnel. This intelligent call distribution helps in minimizing wait times for callers while maximizing operational efficiency for organizations.

Nortel’s CAP utilizes a sophisticated blend of digital and analog technologies, allowing seamless integration with existing telecommunications infrastructure. This flexibility means that organizations can adopt the CAP system without needing a complete overhaul of their current setups. Furthermore, the system supports various communication protocols, enabling it to interface with other Nortel products and third-party systems, thus enhancing interoperability.

Another significant characteristic of the Nortel CAP is its user-friendly interface, which is designed to enhance the agent's experience. Agents have access to comprehensive dashboards that provide real-time data regarding call statuses, queue lengths, and agent availability. This visibility allows them to prioritize tasks effectively, thus improving overall response times and customer satisfaction.

In addition to traditional voice communication, the Nortel CAP supports multimedia contact handling, including email and chat. This omnichannel capability is essential in today's multi-faceted communication landscape, where customers may choose to reach out via various platforms. By consolidating these channels into a single platform, businesses can ensure consistent service delivery.

The Nortel CAP also incorporates advanced reporting and analytics tools, giving organizations valuable insights into call patterns and performance metrics. Such analytics can drive strategic decisions, helping businesses identify areas for improvement and optimize resource allocation.

In conclusion, the Nortel Networks Central Answering Position serves as a comprehensive solution for managing enterprise communication effectively. With its flexible technology integration, user-friendly interface, and advanced reporting capabilities, it stands out as a crucial tool for businesses aiming to enhance their customer service operations and operational efficiency.
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