Nortel Networks CallPilot, 150 manual Setting up a Greeting Table, Custom prompts

Page 45

Chapter 5 Setting up the Automated Attendant 45

Setting up a Greeting Table

To set up a Greeting Table you:

•can record a Custom prompt if you want to replace the Automated Attendant Menu

•assign Greetings for each time of day to the Greeting Tables

•assign a language preference if you use bilingual operation

•assign a Greeting Table Attendant

•assign a CCR Tree

•set your company’s Business Hours

Note: You must build a CCR Tree before you can assign it to a Greeting Table. For information on building a CCR Tree, refer to “Building a CCR Tree” on page 63.

Custom prompts

You can record a Custom prompt to replace the Automated Attendant

 

Menu prompt. We recommend that you record prompts that are at least

 

eight seconds long.

 

In the Custom prompt you can provide the caller with a list of options such

 

as choosing the alternate language, accessing the Company Directory and

 

reaching an operator. You can record a Primary and an Alternate Custom

 

prompt for each Greeting Table.

 

 

Greeting

For each Greeting Table you can assign what Greeting plays for each time

 

of day.

 

 

Language preference

You can set the language preference for each Greeting Table. This setting

 

determines which language the Automated Attendant uses when

 

answering incoming calls. If the CallPilot bilingual option is not enabled,

 

you cannot set up a language preference.

 

 

Greeting table attendant

A Greeting Table Attendant overrides the designated Operator. If the

 

Attendant does not answer, the call goes to the destination mailbox, or the

 

General Delivery Mailbox if not destination mailbox is assigned.

 

 

CCR Tree

For each Greeting Table you can assign a CCR Tree for each time of day.

 

Assigning a CCR Tree to a Greeting Table is optional. You must build a

 

CCR Tree before you can assign it to a Greeting Table.

 

If you do not assign a CCR Tree to a Greeting Table the caller hears the

 

greeting you assign and then hears the Auto Attendant menu.

 

If you assign a CCR Tree to a Greeting Table the caller hears the greeting

 

you assign and then hears the CCR Tree menu.

 

 

Business hours

Setting the Business Hours determines when each greeting is played for

 

each Greeting Table. Business Hours are divided into Morning, Afternoon,

 

Evening, and Non-business categories for each of the seven days of the

 

week for each Greeting Table.

 

To set up the days when your business is not open, set all the start times to

 

12:00 a.m. This ensures that the Non-business greeting plays throughout

 

the day.

 

The Non-business greeting can also be turned on and off using the

 

Business Status feature. When the Business Status is set to Off, the

 

Non-business greeting continues to play until you set the Business Status

 

to On.

 

 

CallPilot 150 Telephone Administration Guide

Page 44 Page 46
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Page 44 Page 46
Contents CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot CallPilot features Chapter Getting started with CallPilotAbout CallPilot Message Networking CallPilot optionsCall Center Desktop MessagingTelephone How to get helpGetting started with CallPilot P0919416 System timeout Chapter Using CallPilotUsing CallPilot with a two line display telephone Who can use CallPilotTo enter a character Using the dialpadAbout telephone buttons Symbols and conventions used in this guideUsing CallPilot P0919416 About installing mailboxes System Administrator MailboxChapter CallPilot mailboxes Subscriber mailboxes General Delivery MailboxGuest mailboxes When to use Guest mailboxesInformation mailboxes Class of Service features Prompt language Mailbox Class of ServiceClass of Service Class of Service valuesCompany Directory Mailbox propertiesAlternate extensions To restrict outdialing Restricting outdialingTo initialize a mailbox Initializing a mailboxChapter Working with mailboxes Adding a Subscriber mailboxTo add a Subscriber mailbox Press OK To add a Guest mailbox Adding a Guest mailboxTo add an Information mailbox Adding an Information mailboxTo add multiple mailboxes Adding many mailboxesPress OK to end the session Incorrect password lock-out About mailbox passwordsTo change a mailbox Changing a mailboxService classx Press Next Press to end the session To delete a mailbox Deleting a mailboxAbout Group Lists About Sending Group List messagesAbout Group List Numbers To add a Group List Adding a Group ListTo change a Group List Changing a Group ListADD DEL View To delete a Group List Deleting a Group ListAbout the Automated Attendant Chapter Setting up the Automated AttendantGreeting Tables Greeting Type Default start timesAbout Company Greetings To record a company Greeting Recording a GreetingCustom prompts Setting up a Greeting TableTo set up a Greeting Table Chng DAY Next Mo nonb 600 pm To configure how a line is answered Configuring line answeringTo change or view how a line is answered Changing line configurationTo assign or change the number of rings Assigning the number of rings before CallPilot answersTo set up Touchtone Gate Setting up Touchtone GateTT gatecustom Destination number Table entry Incoming call example About the Clid Routing TableTo route a phone number To change or delete a phone number in the Clid Routing Table About Custom Call Routing Chapter Custom Call RoutingPlanning and designing a CCR Tree Components of a CCR TreeHome node Sub-menus Information MessagesTransfer nodes Mailbox nodesDestination types Paths⁄ ¤ ‹ › An example of a CCR TreeCustom Call Routing P0919416 Chapter Working with CCR Trees Building a CCR TreeTo build a CCR Tree To create a Home node Creating a Home nodeAdding nodes to the Home node To add a Menu node Adding a Menu nodeSave Print Quit To add an Information node Adding an Information nodePress END To add a Mailbox node Adding a Mailbox nodePress END To add a Transfer to an internal extension Adding a Transfer nodeTo add a Transfer to an external number About transfers to external numbersPress Othr Press Xfer ‹ or Paus Adding special characters to an external transfer numberTo assign a CCR Tree to a Greeting Table Assigning a CCR Tree to a Greeting TableTesting a CCR Tree To disable a TreeDisabling a CCR Tree To delete a Tree Deleting a CCR TreeChanging a CCR Tree message To change a Mailbox node Changing a Mailbox nodeTo change a destination type Changing a destination typeTo change a Transfer node Changing a Transfer nodeTo delete a Path Deleting a PathPress to end the session Chapter Broadcast and Information messages About Broadcast messagesTo record and send a Broadcast message Norstar Voice Mail To record and send a Broadcast message CallPilot About recording an Information mailbox message Information mailbox messagesTo record an Information mailbox message Recording an Information mailbox messageAbout resetting CallPilot To reset CallPilotChapter CallPilot operations To initialize CallPilot Initializing CallPilotTo reset the System Administrator password Resetting the System Administrator passwordOperator settings Setting the Operator statusTo set the Operator status Changing the Operator password To change the Operator passwordResetting the Operator password Changing the Operator default extension To change the Operator default extensionSetting the Business Status Setting up line answering To set the Business StatusTo assign Answer Lines To change the Automated Attendant status Setting the Automated Attendant statusLanguage availability CallPilot default system optionsTo change the Group List leading digit Group List leading digitTo enable or disable voicemail Company Directory To enable or disable the Company DirectoryTo designate the number of channels for outdialing OutdialingGeneral Delivery Mailbox To enable or disable the General Delivery MailboxTo enable a software authorization code Enabling a software authorization codeExternal Mailbox Initialization To enable or disable External Mailbox InitializationChapter Dialing Translation About Dialing TranslationHow the Dialing Translation Table works Input Output Examples of Dialing Translation TablesNetwork Access To set the Dialing Translation properties Setting Dialing Translation propertiesTo build a Dialing Translation Table Building a Dialing Translation TableTo review Dialing Translation Table entries Reviewing entries in the Dialing Translation TableTo change an entry in the Dialing Translation Table Changing a Dialing Translation Table entryTo delete an entry in the Dialing Translation Table Deleting a Dialing Translation Table entryChapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List Already a member CallPilot error messagesInvalid key Mbox not init Not recorded Delayed answering by the Automated Attendant Chapter CallPilot configuration tipsRinging lines and answer buttons Ringing Answer buttonCallPilot configuration tips How to set up CallPilot for different businesses CallPilot for a small business On Your Toes Dance StudioCentral receptionist Costume Room Greeting for On Your ToesCallPilot for a medium business Bridge Stone Engineering Greeting for Bridge Stone Engineering Customer Service and Sales departmentShipping and Receiving ManagersFeature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Value or range Default Chapter Default configuration valuesDefault configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool
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