Embedded Voicemail User, Default Mailbox Access

Embedded Voicemail User

Accessing Your Mailbox and Messages

This document covers voicemail mailboxes provided by Embedded Voicemail on the IP Office.

The method below is the default method available to all users to access their own mailbox. If you have IP Office Phone Manager or an Avaya digital phone you may be able to access your mailbox using them, refer to the user guide for Phone Manager or the phone.

Your system administrator can also configure other methods of access including access including access to your mailbox from other phones and access to hunt group mailboxes.

•IMPORTANT

It is important to note that once a new message has been listened to, it is marked as 'old'. Old messages are automatically deleted after 24 hours. If you do not want the message deleted, you must mark it as 'saved' by pressing 5 whilst listening to the message.

Default Mailbox Access

1.To access your mailbox, dial *17 from your own extension.

•Some Avaya telephones have a dedicated voicemail key which can also be used to access your mailbox.

•If your Avaya telephone has DSS keys, your System Administrator can program on of those keys to access your mailbox.

2.If your mailbox has an access code set, you will be prompted to enter it.

3.Enter you access code.

4.You will hear a prompt telling you how many messages you have.

5.The voicemail system will start playing your new messages.

6.Once you have accessed your mailbox, you can use the following controls:

•Play old messages: Press 1.

•Play saved messages: Press 2.

•Edit mailbox greeting: Press 3.

See Changing Your Greeting Message.

•Delete current message: Press 4.

•Save current message: Press 5.

•Change mailbox access code: Press *04. See Amend an Access Code from Extension.

•Hear Help Prompts: Press *4.

•Exit: Press 8.

Embedded Voicemail User Guide	Page 5
IP Office 3.0	Issue 4a (27th January 2005)

Voicemail specifications

Avaya Voicemail is a powerful communication solution designed to enhance business productivity and streamline message management. As part of the Avaya suite of unified communications, it integrates seamlessly with Avaya's telephony and collaboration systems, offering businesses a comprehensive messaging solution that meets modern communication needs.

One of the key features of Avaya Voicemail is its intuitive user interface. The simple navigation allows users to easily access and manage their voicemail messages, ensuring that important communications are never missed. Users can listen to, save, or delete messages with minimal effort, creating a more efficient workflow. Additionally, the system supports voicemail to email functionalities, enabling users to receive their voicemail messages as audio files directly in their email inbox, thus enhancing mobility and response times.

Avaya Voicemail is built on advanced technologies that ensure reliability and security. It uses Voice over IP (VoIP) technology to deliver high-quality audio experiences, reducing latency and enhancing clarity during message retrieval. The system also supports a variety of protocols, including SIP and H.323, making it compatible with a wide range of devices and network configurations.

Another notable characteristic is its extensive customization options. Organizations can configure the voicemail system to meet specific business needs, such as personalized greetings, distribution lists for group messages, and message retention policies. This flexibility allows companies to tailor their messaging approach and ensure it aligns with their communication strategies.

Moreover, Avaya Voicemail includes features such as automatic call distribution (ACD) integration, enabling businesses to manage incoming calls more efficiently. Users can route calls to voicemail when necessary and access detailed reports on messaging trends and call patterns, providing valuable insights into communication habits within the organization.

Security is a priority for Avaya Voicemail, with robust encryption and authentication measures in place to protect sensitive information. This ensures that all voice messages are secure and accessible only to authorized personnel.

In summary, Avaya Voicemail is a sophisticated communication tool that combines ease of use, advanced technology, and customization capabilities. Whether enhancing mobile access or improving message management, Avaya Voicemail is designed to meet the growing demands of today's communication landscape, making it an essential component for businesses looking to optimize their operational efficiency.