SoundPoint® IP 501
Quick User Guide
Basic Phone Features
Customizing Your Phone
Applies to phones running SIP 1.6.5 or later.
For detailed information please consult the comprehensive SoundPoint IP 501 User Guide available at: www.polycom.com/voip
©2006 Polycom, Inc. All rights reserved.
Polycom, the Polycom logo and SoundPoint are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.
BASIC PHONE FEATURES
PLACING A CALL
Using the Handset:
Pick up the handset and dial the desired number, or dial the desired number first and then pick up the handset.
Using the Speakerphone:
1.With the handset
-any assigned line key, or
-
button, or
-NewCall soft key.
2.Dial the desired number.
Using the Optional Headset Headset Memory Mode enabled:
1.With the headset connected, press:
-any assigned line key, or
-
button, or
-NewCall soft key.
2.Dial the desired number.
During a call, you can alternate between handset, headset, or hands-
free modes by pressing the 
or 
keys, or picking up the handset.
ANSWERING A CALL
Using the Handset:
-Pick up the handset.
Using the Speakerphone:
With the handset
-
button, or
-the line key, or
-Answer soft key.
Using the Optional Headset:
-Press 
Incoming calls may be ignored by
pressing the Reject soft key or 
during ringing.
MICROPHONE MUTE
During a call, press 
. Mute applies to all modes: handset, headset, and
To turn off Mute, press 
again.
CALL HOLD AND RESUME
-During a call, press 
or the Hold soft key. Press the Resume soft key, or the line key to retrieve the call.
-If multiple calls are on hold on a
single line key, use the 
and 
keys to select the desired call, then press the Resume soft key to return to this call.
-If calls are on hold on more than one line key, the call details can be viewed by pressing and holding the desired line key. If a line key is pressed briefly, the first call on hold on that line key will be retrieved.
CALL TRANSFER
1.During a call, press 
or the Trnsfer soft key (the active call is placed on hold).
2.Press the Blind soft key if a blind transfer is required.
3.Place a call to the number to which you want to transfer the call or use the arrow keys to access the number from a call list, and press the Dial soft key.
4.As soon as
or after the party answers, press 
to complete the transfer.
Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.
3-WAY CONFERENCE CALLS* To create a three-way conference call:
1.Call the first party.
2.Press 
or the Confrnc soft
key to create a new call (the active call is placed on hold).
3.Place a call to the second party.
4.When the second party answers,
press 
again to join all parties in the conference.
5.When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.
Placing the call on hold on the conference originator’s phone will place the entire conference on hold.
A conference may be created at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key.
Ending the call on the conference originator’s phone will allow the other parties to continue the conference.
______
*- Conferencing is an optional feature that must be configured on the call server. Particulars and menu options may vary.
ENDING A CALL
Using the Handset:
-Hang up.
Using the Speakerphone:
-Press 
or the EndCall soft key.
Using the Optional Headset:
-Press 
or the EndCall soft key.
CALL FORWARDING
To turn call forwarding on:
1. Press the Forward soft key from the
phone’s idle display or press 
and select Features and Forward.
2.If multiple lines are in use, select which line to forward.
3.Enter a number or URL to forward all future calls to.
4.Press the Enable soft key to confirm Call Forwarding. A moving arrow replaces the usual indicator for that line to confirm Call Forwarding is enabled.
To turn call forwarding off:
1. Press the Forward soft key from the
phone’s idle display or press 
and select Features and Forward.
2.If multiple lines are in use, select which line to disable the feature on.
3.Press the Disable soft key.
Call forwarding is not available on shared lines.
If call forwarding is configured on the call server (invoked using * code dialing or from a
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