Hand Held Products 7900 manual Troubleshooting, Problem Issue

Page 236

Wall Mounting

The following graphic displays how mount a QuadCharger to a wall:

Troubleshooting

If you encounter problems with your Dolphin QuadCharger, refer to chart below for possible solutions. If problems persist, please contact Technical Support.

	Problem	Issue

	The Status LED does not come on when	Check the power connections on the Dolphin QuadCharger; make sure the
	I insert a battery pack into the Dolphin	POWER switch is ON and the battery pack is properly seated.
	QuadCharger	POWER switch is ON and the battery pack is properly seated.
	QuadCharger

	The Status LED lights red during	Try to charge the battery in one of the other charging slots. If the red Status
	charging.	LED comes on again, then the problem is associated with the battery pack.
		If the red status stays with the charging slot, the problem is associated with
		the charging circuity.

	The Status LED lights red and stays on	An error occurred during the self-diagnostic test for that particular charging
	without a battery in the charging slot.	pocket. Call Hand Held Products Product Service and request an RMA.
		For additional warranty and return information, see Customer Support on
		page 17-1.

16 - 6

Rev D

Dolphin® 7900 Series User’s Guide

Image 236

Contents User’s Guide Disclaimer TrademarksTable of Contents Using the Image Engine Communications Wireless PAN Wpan Communications with Bluetooth Applications Dolphin ChargeBase Introduction OverviewLocation Required Safety LabelsLaser Safety Label Dolphin 7900 Series Wlan 802.11b or Wpan Bluetooth Radio Parameter SpecificationBluetooth 802.11b802.11b and Bluetooth GSM and BluetoothGSM, 802.11b, and Bluetooth Dolphin 7900 Series Wwan Radio GSM MC-45 & MC-46FCC Compliance Dolphin 7900 Series Batch TerminalParameter RF, Regulatory, and Safety Agency Approvals for GSM MC-45RF, Regulatory, and Safety Agency Approvals for GSM MC-46 Care and Cleaning of the Dolphin Terminal For European Community UsersMicrowaves Waste Electrical and Electronic Equipment InformationRev D Getting Started Data InputImaging MemoryCustom Configurations Dolphin 7900 Radio Configuration OptionsStandard Configurations Dolphin 7900 Series Peripherals Dolphin 7900 Accessories Using the Dolphin 7900 for the First Time Unpack the Carton and Verify its ContentsTo Remove the Main Battery Pack Charging with Dolphin PeripheralsAlign the Screen Verify Operations with Demos Resetting the Terminal Suspend ModeSoft Reset Warm Boot Hard Reset Cold BootRev D System Features Wireless Radio OptionsHardware Overview ProcessorFront Panel Features PocketPCAudio Jack SpeakerIrDA Port Scan LEDBack Panel Features Battery Image Engine WindowHand Strap Slot Stylus and FastenerSide Panel Features Opening the Access DoorAccess Door Programmable Side ButtonInstalling a Mini-SD Card MSD SIMInstalling a SIM Card Replacing the Access DoorPowering Out Bottom Panel FeaturesMechanical Connector Internal Backup Battery Battery PowerMain Battery Pack Setting Critical and Low Battery Points Managing Battery PowerDefault Low and Critical Battery Points Storing Batteries Checking Battery PowerGuidelines for Battery Use and Disposal Dolphin 7900 Technical Specifications Temperature Temperature HumidityResistance Power Peripherals/AccessoriesUsing Dolphin Mobile Computers Command BarToday Screen Navigation Bar and Start MenuPop-Up Menus Using the Touch ScreenSelecting Programs Adjusting the Backlight Wireless Radios Communication OptionsIrDA Port Software Communication ProgramsRadio Driver Installation Radio OptionsRadio Combinations Radio ManagerUsing the Soft Input Panel SIP Using the SIP KeyboardUsing the Letter Recognizer Using the Block RecognizerInput tab Word Completion tab Options tab Selecting TextInput Panel Options To Select Writing Writing on the ScreenDrawing on the Screen Status Icon Meaning Status IconsNotifications Using Find Using File ExplorerUsing the Image Engine Image Engine OptionsRange Near FarBar Code Symbologies Supported Symbology Type Symbology Name 1D SymbologiesOCR Codes Postal CodesActivating the Engine DemosDecoding Programmable Side ButtonsSample Bar Codes Omni-Directional ScanningCapturing Images Taking an ImageHigh-Vis Aiming Pattern Uploading ImagesRev D Key Alpha Keyboard Using the KeyboardsKey Numeric Keyboard Using the Function Keys Using the Navigation KeysKey combination pressed Using the Modifier KeysName Key Function Key Numeric Keyboard Alpha ModeCaps Lock Key in Alpha Mode Blue Key Combinations Red Key CombinationsKey Character Key Combination FunctionRed + F10 Caps Lock Functionality Key Alpha KeyboardNUM Lock Key NUM Key Combinations Numeric Shift in Numeric Mode Rev D Settings Personal Tab System Tab Connections Tab DescriptionSystem ConnectionsPersonal Tab To Enable HotKeys ButtonsButton Assignments Available ApplicationsMic Volume Headset VolumeHeadset Control Stereo headphoneUsing System Settings Using File ExplorerTap Start Settings Personal tab Menus Start Menu tab Menus Adding a Program to the Start MenuUsing ActiveSync on the Desktop Computer System Tab CPU Speed To Increase/Decrease RAM MemoryMain tab FunctionsStorage Card Tab Total storage cardMemory Use FreePower Tab Description Battery TabWireless Tab Find LinkRegional Settings Tab Description Advanced TabScreen Remove ProgramsTo Remove Programs Text Size Tab Alignment tabClearType Tab Default Font Size Largest Font Size Zero-Config Wi-Fi Connections TabServer-Assigned IP Addresses Com Port Assignment TableTask Tab Opening the Connections ManagerCreating an External Modem Connection to an ISP Enter a name for the connection, such as My Connection Tap Start Settings Connections tab Connections Task tabTap FInish Advanced Settings TCP/IP Tab Port Settings TabGeneral Tab Connecting to Your ISP Creating an External Modem Connection to Your WorkEstablishing Exceptions for Work URLs Servers TabGo to Start Settings Connections tab Connections Setting up a Proxy Server Connection for Work ConnectionsSetting Up a VPN Connection for Work Connections Dolphin 7900 Series User’s Guide Rev D Connecting to a VPN Server Establishing Dialing Rules Creating a Wireless Network Connection Network CardsDolphin 7900 Series User’s Guide Rev D Rev D Communications General Help on ConnectingInstalling Additional Software Synchronizing from the Terminal Using ActiveSyncSynchronizing from Your Desktop Computer Exploring the Terminal from the Desktop Computer If the File is Not an Installer Adding Programs to the Terminal Using ActiveSyncIf the File is an Installer IrDA Port Location on the Terminal Using InfraredVerify That the IrDA Port is Enabled Verify That Beam Settings Are Set to Receive Sending and ReceivingSending ReceivingTroubleshooting Using an ISP Adding Programs Directly from the InternetWireless LAN Wlan Communications with 802.11b Configuration Utilities802.11b Wireless Security Supplement Enabling the 802.11b Radio Driver802.11b Settings Tap Start Settings System tab 802.11b SettingsStatus Icons Icon This icon means…Status Tab Config Tab To Add an Active Ssid to the Preferred Profile Table To Create a New Profile Authentication Tab Field Description AuthenticationEnable AlgorithmField Description Power Save Mode Preamble ModeTo Delete a Profile Advanced TabUsing the Status Icon About Tab802.11b Wireless Security Supplement Required Network Configuration Information WorksheetsPlatforms Supported 802.1X Supplicant Protocol SupportTLS/SmartCard Worksheet MD5 WorksheetLeap Worksheet Ttls Worksheet Peap Worksheet Icon Indicators Opening the ClientGray OrangeMain Screen Port Status IconClient Menu Menu Item Tapping this item… CloseExit Install ProtocolView Menu Menu Item Tapping this item… Help MenuStatus Bar Configuring the Client Menu Item Description EnableDisable Port MenuConfiguration Screens Client Configuration AreaAccessing the Client Configuration Area On this tab You…Password User TabField Description Profile IdentityProtocol Tunneled authentication areaField Description Use certificate System Tab Port Settings Area Server TabWireless Networks Tab Field Description Protocol Settings Protocol TabDisplay EAP NotificationsAdding a Wireless Network Configuration Profile Info TabWEP Mgmt Tab WPA Settings Tab Field Description WPA ModeLogging PSK pass-phraseAdvice and Workarounds Installing Certificates with CertAddInstalling Certificates Key to authenticate with AP Select Peer-to-Peer Group ad hoc mode and Do active scanTypical Message Exchange Using MD5 or TLS How 802.1X WorksBenefits Typical Message Exchange Using Ttls and PeapCentral User Administration Relative Merits of Authentication Protocols Dynamic Session Specific Wireless Encryption KeysCisco Leap Additional Advantages of Ttls and PeapDifferences Between Protocols Wireless PAN Wpan Communications with Bluetooth Enabling the Bluetooth RadioSetting Up Your Bluetooth Card Assign COM PortsDiscover Bluetooth Devices Bond With Discovered Devices Rev D Tap Tools My Favorites Set Up Your Favorite DeviceView Device Properties Change Views Delete a Device From the FolderBluetooth ActiveSync Turn Radio Transmitter ON/OFFRev D Bluetooth LAN Access Rev D Obex Exchange Business CardsSend a Contact Send a File Browse Remote Device Prepare for File TransferDolphin 7900 Series User’s Guide Rev D Send/Receive Files or Folders Create a FolderDelete Files or Folders Refresh Remote ViewConnect/Disconnect Tap Device ConnectUsing the Dialer Enable File SharingExit Bluetooth File Explorer Receive Contact or FileUsing the Dialer Tap Start Settings System tab DialerAssign a Dialing Prefix Tap Start ContactsGet Connected Wizard Ericcson, Nokia 6210, NTT DoCoMo, Sony PhonesAccept Motorola Timeport 270C, Nokia 3650/6310/7650/8910/8910iDial Up Connection Tap Start Settings Connections tab Connections Uncheck Wait for dial tone before dialing. Tap FinishAutomatic Connections for Motorola Timeport 270C Automatic Connections for Nokia 3650/7650Automatic Connections for Nokia 6310/8910/8910i Wireless WAN Wwan Communications with GSM/GPRS Installing a SIM Card SIM CardAudio Modes Keyboard Combinations for CallsUsing uPhone Accessing uPhoneNavigation Bar Icons Icons and Bubble MessagesTap Call Answerphone to dial Using the Dialler Making a CallEntering a Phone Number Sending a CallReceiving a Call Answering a CallRejecting a Call Call WaitingEnding a Call Call WaitingPlacing the Current Call on Hold Making Conference CallsTools Menu Dialler MenusTouchtones Settings Menu PhonebookMenu Item Description See Mic muteRingtone Configuration Tap Start Settings Personal tab Ringtones icon orWAV Files Previewing TonesCharging Ussd Call Log Tap Start Programs uPhone Call Log orDialed Exit Closes the Call LogUPhone Configuration Accessing uPhone ConfigurationTap Start Settings System tab uPhone icon Tab WindowsGeneral Tab Network TabDivert Tab Not DivertedBar Tab Card can be madeAll outgoing calls Bar all outgoing calls Not barredMessaging Tab Request Delivery ReportsSMS Manager Opening the SMS ManagerInbox Tap Start Programs uPhone SMS Manager, orSending an SMS Message Sent FolderOutbox Folder Icons at the Top of the Message Screen Edit MenuIcon Description Select AllGprs Settings Configuring the Gprs ConnectionService Provider Information No ActiveSyncTap Manage existing connections Rev D Dolphin 7900 Series User’s Guide Rev D Rev D Creating an Appointment ApplicationsCalendar Using the Summary Screen Scheduling a Meeting ContactsCreating Meeting Requests Creating a Contact Searching for ContactsTasks Creating a Task Synchronizing E-mail Messages MessagingCreating a Note Connecting Directly to an E-mail Server Receiving MessagesUsing the Message List Composing MessagesManaging E-mail Messages and Folders ActiveSync Accessing Pocket Internet ExplorerPocket Internet Explorer Default View One Column View Browse the Internet on Your TerminalView Options Mobile Favorites FolderUsing Mobile Favorites and Channels Creating and Synchronizing Mobile FavoritesUsing AvantGo Channels Using Pocket WordPocket Word Tap the AvantGo Channels linkTyping Mode Drawing ModePocket Excel Creating a Word FileCreating an Excel File Tips for Working in Pocket ExcelWindows Media Player for Pocket PC Tap Start Programs MSN Messenger Setting UpMSN Messenger To begin, tap Start Programs Pictures PicturesTap Tools Options Account tab Rev D Intelligent Battery Charging Power SupplyDolphin HomeBase Convenient StorageTerminal Well AUX Battery LEDFront Panel Auxiliary Battery Well DC Power JackBack Panel RS-232 PortRS-232 Serial Connector Powering the Dolphin HomeBaseCharging a Spare Battery in the Auxiliary Battery Well Charging the Main BatteryTo Power a Terminal and Charge its Main Battery Required Equipment for Setup To Install the HomeBase Using USBSetting up the Terminal for ActiveSync Communications ActiveSync Communications with the HomeBaseRS-232 Communications Setting up the PC for ActiveSync CommunicationsConnecting the Cables Modem DB25 RS-232 Pin Configuration HomeBase /Host PortPin / Input Signal Verifying Data Transfer Communicating with the Dolphin TerminalVerifying Communication Wall Mounting Mounting the HomeBaseDesk Mounting Dolphin 7900 Series User’s Guide Rev D Rev D Dolphin Mobile Base CommunicationsConvenient Storage CapacitySpring Arm Assembly Dolphin Mobile Base Hardware OverviewFront Panel LatchPower Supply Connector Bottom PanelComm LED Color Indicates that… Red Orange Data is being sent at high data ratesTXD RXD DSR GND DTR CTS RTS Volt OUT RS-232 Serial Communications PortBack Panel Ball JointBall Joint Connector Mounting the Dolphin Mobile BaseTo Mount the Dolphin Mobile Base TurnscrewPowering the Dolphin Terminal Setting Up the Mobile Base for CommunicationsRS-232 Pin Configuration Charging the Dolphin TerminalConfiguring the Terminal for ActiveSync Communications Terminal Wells Dolphin ChargeBaseDolphin ChargeBase Parts and Functions Charge LEDs Supplying Power to the ChargeBaseDock LED Mounting the Dolphin ChargeBase Inserting and Removing TerminalsCharging Terminals in the ChargeBase Using the DIN Rail Using the Mounting BracketsDolphin 7900 Series User’s Guide Rev D Rev D Dolphin QuadCharger Dolphin QuadCharger Parts and FunctionsBattery Capacity Indicator LEDs Power SwitchRear Panel Analyze ButtonSupplying Power to the QuadCharger Inserting and Removing Battery PacksRecommendations for Storing Batteries Charging Batteries in the QuadChargerUsing the Battery Analyzer To Analyze a BatteryLocation Analyze CycleMounting the QuadCharger Troubleshooting Problem IssueCustomer Support Product Service and RepairOnline Product Service and Repair Assistance North America/Canada Technical AssistanceOnline Technical Assistance Limited Warranty How to Extend Your WarrantyRev D Page Hand Held Products, Inc

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