System problems
Cannot turn the phone on.
Check the following:
•Make sure that you have put the battery lock in the locked position.
•Is the battery fully charged? Check the battery and fully charge it if necessary.
•Are the battery contact terminals clean? Seek your dealer’s help to clean the terminals.
•If the problem remains, see "Hard reset" on page 15 for more information.
Battery charging problems
Cannot turn the PDA phone on when charging.
Check the following:
This shows that the battery is
Cannot turn the PDA phone on after charging for over 30 minutes.
Check the following:
If you find that you still cannot turn the PDA phone on after charging it for over 30 minutes, this means the PDA phone has entered deep sleep mode incorrectly and so cannot be turned on normally. Please note that if there are still some programs running and they are not closed correctly before the PDA phone enters deep sleep mode, the PDA phone will enter sleep mode incorrectly.
Solutions:
Step 1. Press Power.
Step 2. If Step 1 does not work, activate soft reset. For details, see "Soft reset" on page 15. Step 3. If step 2 does not work, activate hard reset. For details, see "Hard reset" on page 15.
When carrying the phone to board a plane:
Check the following:
•Switch the phone to Flight mode.
•Unlock the battery lock to let the phone enter the deep sleep mode.
Troubleshooting information 81