BenQ P51 manual System problems, Battery charging problems, Cannot turn the phone on

Page 93

System problems

Cannot turn the phone on.

Check the following:

•Make sure that you have put the battery lock in the locked position.

•Is the battery fully charged? Check the battery and fully charge it if necessary.

•Are the battery contact terminals clean? Seek your dealer’s help to clean the terminals.

•If the problem remains, see "Hard reset" on page 15 for more information.

Battery charging problems

Cannot turn the PDA phone on when charging.

Check the following:

This shows that the battery is over-discharged when you find the indicator on the PDA phone turns to orange and the PDA phone cannot be turned on while charging it. When the battery is over-discharged, it loses all its electric power. Please charge the phone for over 30 minutes and the system will boot up automatically.

Cannot turn the PDA phone on after charging for over 30 minutes.

Check the following:

If you find that you still cannot turn the PDA phone on after charging it for over 30 minutes, this means the PDA phone has entered deep sleep mode incorrectly and so cannot be turned on normally. Please note that if there are still some programs running and they are not closed correctly before the PDA phone enters deep sleep mode, the PDA phone will enter sleep mode incorrectly.

Solutions:

Step 1. Press Power.

Step 2. If Step 1 does not work, activate soft reset. For details, see "Soft reset" on page 15. Step 3. If step 2 does not work, activate hard reset. For details, see "Hard reset" on page 15.

When carrying the phone to board a plane:

Check the following:

•Switch the phone to Flight mode.

•Unlock the battery lock to let the phone enter the deep sleep mode.

Troubleshooting information 81

Image 93

Contents P51 PDA Phone User Guide Safety Precautions Sidebar SignsInformation for parents Safety Precautions Bluetooth Table of Contents Settings Today screenInput methods Connections settings System settingsPhone screen Making and receiving phone calls Phone operationPrograms Calendar Contacts Internet Explorer MessagingTaking photographs Camera/camcorder operationRecording videos Browsing and opening image, video or music filesCare and maintenance Customer Care Product data Troubleshooting informationMicrosoft ActiveSync WebarooSAR Table of Contents Introduction Front view Phone exteriorName Description Indicator Colour Lighting Description Behaviour Description of the indicatorsTop view and bottom view GPS antenna Sky and use the car holder when drivingLeft-side view and right-side view Rear view SIM card installation Hardware setupPick up and raise the SIM card holder in an upright position Battery installation Removing the battery Slide the battery lock switch to the lock positionThen remove the battery Battery charging First-time startup StartupSleep mode Using the stylusDeep sleep mode PDA phone will go into deep sleep mode under two situationsHard reset Soft resetTo perform a soft reset To perform a hard resetTo perform a clean reset Clean bootToday screen Today screenFollowing describe some of the icons on the navigation bar Navigation barStart button Menu bar Following describe some of the indicators and shortcut iconsUsing the Qwerty keyboard Input methodsEntering typed text Virtual keyboard Using the Input PanelLetter Recognizer Block RecognizerTranscriber Selecting a sentence Writing on the screenConverting writing to text Tap Menu Tools RecognizeTips for getting good recognition Drawing on the screen Creating a drawingSelecting a drawing Personal settings SettingsTap Start Settings Personal to enter the Personal settings ButtonsLock InputMenus MSN OptionsSounds & Notifications PhoneSpeech Commander Settings TodayYour PDA phone or tap on the Navigation bar Tap Start Settings System to enter the System settings System settingsAbout Self TestCertificates Clocks & AlarmsError Reporting Device InfoMemory Regional Settings PowerBluetooth Connections settingsRemove Programs ScreenSetting up Bluetooth Connection Settings Using a Bluetooth stereo headsetTo set up a Bluetooth stereo headset Connections To set up a Gprs connection to your ISP Setting up a Gprs and CSD connection to your ISPTap Finish To set up a CSD connection to your ISPTo connect to your ISP Configuring proxy server settingsSetting up a VPN connection to your corporate network To create a VPN profileTo edit or delete a VPN profile Gprs Authentication Network Cards connecting to an existing wireless networkUsing Wlan To turn on Wlan detectionAdding a new wireless network Wireless ManagerSearching for wireless networks to access USB to PCPhone screen Phone operationMaking and receiving phone calls Making a call directlyEnding a call Answering a callMaking a call from Contacts You can make a call from ContactsMaking a conference call Making a speed dial callMaking a speed dial call Adding a speed dial entrySend LoudspeakerViewing past phone activity Associating notes with callsWireless Manager Flight modePrograms Icon Program name Description Where to findAutomates download of software Calendar Internet Explorer ContactsMessaging To launch Messaging, tap Start MessagingThere are two ways of setting up an MMS connection Setting up an MMS connectionTo set up an MMS connection automatically To set up an MMS connection manuallyHelp Speech CommanderGames Mobile SecurityExcel Mobile File ExplorerJava Manager Modem Link PowerPoint MobilePictures & Videos Pocket MSNSet Ringtone SearchSIM Message SIM ToolkitTerminal Services Client Sprite BackupTo launch Sprite Backup SkypeDigital Media Server Recover StorageWord Mobile SIM UploadCamera/camcorder operation Taking photographsFollowing figures show the available functions Standard capture mode Colour options Tap Menu Camcorder Recording videosBrowsing and opening image, video or music files Shooting videosOnce it is located, you can tap it to open it Viewing images Viewing videos or playing musicRepeat or Properties as needed Name Description Tap Programs Pocket Edit Editing an image file with Pocket EditOptions in Pocket Edit Installing ActiveSync on PC Setting up a sync relationshipMicrosoft ActiveSync Adding programs To synchronise informationNext Tap Start Settings System Remove Programs Removing programsPush Mail Connect to ActiveSync using Bluetooth To set up Push MailTap Start Programs ActiveSync Tap Menu Add Server Source Tap Menu Connect via Bluetooth To install Webaroo Installing WebarooTo copy content to your PDA phone WebarooRunning Webaroo Call-related problems Troubleshooting information Cannot make outgoing calls Cannot answer incoming callsThere are echoes when using VoIP Voice over IP phone SIM card errorThere are noises during a call Poor receptionMessage problems Internet problemsConnection problems Battery charging problems System problemsCannot turn the PDA phone on when charging When carrying the phone to board a planeSolution ActiveSync problemsCannot run ActiveSync or connection fails Connection is not stableCare and maintenance United Kingdom Customer Care22 26 00 Product data Phone IDLost phone SAR Guarantee certificate UK Dublin- The Republic of Ireland Guarantee certificate IRLLicense Agreement License AgreementLimitation of LIABILITY. in no Event 4J.G3D01.081 License Agreement