Call Center Solutions
Achieve efficient, cost-effective call center management with the TDE600’s built-in call center functions. In addition to its powerful monitoring and reports functions, the system can organize and distribute calls according to purpose and priority, making your call center more efficient while maximizing customer service.
Calls can be queued while your team is busy with other calls, and music or prerecorded promotional messages can be played for waiting callers to help reduce lost calls and missed business opportunities. You can also assign an additional backup destination for calls that are not answered within a specific period of time. Preferred customers and VIPs can even have their calls priority routed to specific staff members, allowing you to provide special attention to special clients.
KX-NCV200 ACD Reports Server
The KX-NCV200 bolsters the TDE600’s call center functions with monitoring and performance reports, call information history, and agent log-in. It’s easy to optimize call center management with the NCV200’s readable and comprehensive performance reports, which can be reproduced in emails or color graphs.
Industry Specific Solutions
Support for SIP Trunking
The KX-TDE600 can easily connect with an ever-growing list of providers offering SIP trunking services—an excellent way to maximize savings on your long distance charges. Calls between business locations can be routed by the service provider over its own network, thereby keeping the call from entering the network of other carriers who may charge connection, local toll and long distance charges. It also offers many other benefits by combining the internet connection with the telephone line connection while allowing each employee to have their own direct phone number. Panasonic assures out-of-the box functionality for a complete end-to-end solution.
