Troubleshooting
Common Issues
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline (see the back cover for contact information).
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| When you have this | Try... |
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| problem... | |
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| The charge LED won’t | • Checking the AC adapter connection (see page 8). |
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| illuminate when the handset | • |
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| is placed in the cradle. | • Cleaning the charging contacts on the handsets (see page 55). |
Troubleshooting |
| A single handset can’t make | • Checking the telephone cord connection. If Check TEL Line appears on the |
| handset display, the telephone cord may not be connected correctly (see page | ||
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| No handsets can make or | 10). |
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| receive calls. | • Disconnecting the base AC adapter. Wait a few minutes, then reconnect it (see |
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| page 8). |
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| • Changing the dial mode (see page 12). |
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| or receive calls (but other | • Moving the handset closer to the base. |
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| • Resetting the handset (see page 60). | |
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| handsets can). | |
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| A handset can make calls, |
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| but it doesn’t ring or receive | • Making sure the ringer isn’t turned off (see page 36). |
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| a page. |
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| • Checking the battery pack connection (see page 7). |
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| A handset is not working. | • Charging the battery for |
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| • Resetting the handset (see page 60). |
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