Uniden EXP 971 Series manual Troubleshooting, Liquid Damage, Symptom Suggestion, Case Action

Troubleshooting

If your cordless telephone is not performing to your expectations, please try these simple steps.

NOTE: Do not attempt to service this unit yourself. Servicing must be performed by qualified personnel.

Symptom		Suggestion
The charge/in use LED won’t	•	Make sure the AC adapter is plugged into the base and a wall outlet.
illuminate when the handset	•	Make sure the handset is properly seated in the base.
is placed in the base.	•	Make sure that the charging contacts on the handset are clean.
The audio sounds weak	•	Move the handset and/or base to a different location away from
and/or scratchy.		metal objects or appliances and try again.
	•	Press the channel key to help eliminate background noise.
Can’t make or receive calls.	•	Check both ends of the telephone line cord.
	• Make sure the AC adapter is plugged into the base and a wall outlet.
	•	Disconnect the AC adapter for a few minutes, then reconnect it.
	•	Change the digital security code (see page 7).
	•	Make sure that the handset is not too far from the base.
The handset doesn’t ring or	•	The Nickel-Cadmium battery pack may be weak. Charge the
receive a page.		battery for 15-20 hours.
	•	The handset may be too far away from the base.
	•	Place the base away from appliances or metal objects.
	•	Change the digital security code (see page 7).
Severe noise interference	•	Keep the handset away from microwave ovens, computers, remote
		control toys, wireless microphones, alarm systems, intercoms,
		room monitors, fluorescent lights, and electrical appliances.
	•	Move to another location or turn off the source of interference.
If you still have a problem	•	Call our customer hotline at 1-800-297-1023.

Liquid Damage

Moisture and liquid can damage your cordless phone. In case of accidental submersion, please read the following steps.

Case	Action
If the handset or base is exposed to	Wipe off the liquid, and use as normal.
moisture or liquid, but the liquid only
affects the exterior plastic housing.
If moisture or liquid has entered	Handset:
the plastic-housing (i.e. liquid can	1. Remove the battery cover and leave it off for ventilation.
be heard in the phone or liquid	2. Remove the battery pack by disconnecting.
has entered the handset battery	3. Leave the battery cover off and the battery pack disconnected for at
	least 3 days.
compartment or vent openings
	4. Once the handset is completely dry, reconnect the battery pack and
on the base).
	the battery cover.
	5. Recharge the handset’s battery pack for 20 hours in the base unit
	before using the phone.
	Base:
	1. Disconnect the AC adapter from the base unit, cutting off electrical
	power.
	2. Disconnect the telephone cord from the base unit.
	3. Let dry for at least 3 days.
	IMPORTANT: You must unplug the telephone line while
	recharging the battery pack to avoid charge interruption.
	CAUTION:
	DO NOT use a microwave oven to speed up the drying process. This will
	cause permanent damage to the handset, base and the microwave oven.
	After following these steps, if your cordless telephone does not work,
	please send to:
	Uniden America Corporation
	Parts and Service Division
	4700 Amon Carter Blvd.
	Ft. Worth, TX 76155
	1-800-554-3988. Monday through Friday
	8 a.m. to 5 p.m. CST

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