Uniden UIP165P owner manual Troubleshooting, Getting Help, Understanding the LED Indicators

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Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Service Hotline at 1-800-297-1023. (Mon - Fri 7 am to 7 pm, Sat/Sun 9 am to 5 pm, CST. The Customer Service Hotline is closed on holidays.)

Getting Help

If you have trouble connecting to your VoIP service

Contact Packet8 customer service at 1-888-898-8733 or visit www.packet8.net/support.

If you have questions about using your VoIP service.

Contact Packet8 customer service at 1-888-898-8733 or visit www.packet8.net/support.

If you have questions on how to use your phone, add extra handsets, program the phonebook, etc.

Contact Uniden customer service at 800-554-7331,Monday-Friday, 8 am to 5 pm, CST, or visit the Uniden website at www.uniden.com/voip for documentation, FAQs, and troubleshooting tips.

Understanding the LED Indicators

If you're having trouble with your UIP165P, the LEDs on the front panel can help identify the problem.




	Power			LAN			Phone
	Status			Status			Status
		Call				WAN
		Link Status Status
w w w . u n i d e n . c o m								T R O U B L E S H O O T I N G [ 5 8 ]

T R O U B L E S H O O T I N G

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Contents UIP165P Owners Manual Contents Welcome Features E L C O M E / F E a T U R E S / T E R M I N O L O G Y Terminology AccessibilityControls & Functions Volume Safety Recommendations Setting up your Broadband PhoneCheck Your Equipment Service Notice Dialing is not automaticBefore You Start Install the rechargeable battery pack into the handset Connect Your UIP165P Check Your Broadband ConfigurationDo not connect the UIP165P to a regular telephone wall jack W . u n i d e n . c o m Activate your Packet8 Service To register TCX805 and TCX905 handsets Expanding Your PhoneTen Handset Expandability Registering Expansion HandsetsDe-register the Handset To remove the beltclip Installing the BeltclipHeadset Installation To attach the beltclipDisplay and Icons Example of the standby mode displayHandset Standby modeTalk mode Soft Key FunctionEntering letters and special characters Accessing the menusIf you make a mistake while entering a name Main Menu Options Handset Main Menu Options Base Main Menu OptionsBase Default SettingsCall Waiting Global SetupSetting Day and Time From the handset Handset and Base Setup Menu OptionsSetting the Area Code Selecting a Ringer VolumeSelecting a Ringer Tone Handset only From the basePress cid/vol/ or redial/p/vol/ to move Distinctive Ring Setup Handset onlySetting Anykey Answer Handset only Setting AutoTalk Handset onlySetting the True Banner Handset only Selecting a Language Adjusting the LCD ContrastSetting the Animation Screen Handset only Setting the Key Touch Tone Handset onlyPF Making and Receiving Calls Using Your PhoneCalling with Packet8 service Call Waiting Switching to the Handset SpeakerphonePlacing a Call on Hold Deleting a Redial Record Handset only Redialing a CallRinger off ring off Adjusting the Earpiece and Speaker VolumeMuting the Ringer Storing a Redial Record Handset onlyOn the handset Mute MicrophoneFind Handset Temporarily Muting the RingerTraveling Out of Range Privacy ModeWorks only when the phone is in use On the base Paging from the handset Using the IntercomHolding a Conference Call Hanging up an intercom call Paging from the baseAnswering an intercom Transferring a Call Accepting a transferred call Resetting the New Message LED Using One Touch Voice Mail AccessEntering New Phonebook Entries and Speed Dial Numbers Using the Phonebook and Speed DialQxkgu Chain DialingViewing the Phonebook Speed Dialing Making Calls Using the PhonebookFrom Standby Mode From Talk ModeEditing the Stored Data Editing or Erasing a Phonebook EntryTransfer is completed Done! appears Copying Phonebook EntriesCaller ID and Cidcw Caller ID on Call Waiting Packet8 service comes with Caller ID and Call WaitingViewing the Caller ID List Deleting a Caller ID Record Calling a party from the Caller ID list Standby modeDeleting All Caller ID names/numbers Storing Caller ID records in the Phonebook Talk mode From the baseActivating DirectLink Mode Special FeaturesUsing the DirectLInk Two-Way Radio Feature E C I a L F E a T U R E S 5 Making a DirectLink CallUp/down Using the Room/Baby MonitorGetting Help TroubleshootingUnderstanding the LED Indicators LED LED Statuses and Their MeaningHard Reset Resetting the UIP165PPower Cycle Local Area Reset Logging into the UIP165Ps Configuration UtilityFor Terminal Adapter Features Common IssuesSecurely connected to the UIP165Ps LAN port Symptom Suggestion For Telephone FeaturesHandset was picked up before the second ring Low battery alert Power FailureBattery Life Cleaning the battery charging contacts Battery replacement and handlingAC Adapter Information Battery InformationGeneral Information Case Action Liquid DamagePrecautions Index Memo Memo At Uniden, well take care of you Register Online Today