iHome iD99 manual Troubleshooting, Symptom Possible Problem Solution

Page 11

Troubleshooting

Symptom

Possible Problem

Solution

Unit does not turn on

AC adaptor isn't plugged into a working wall

Plug the AC adaptor into a working wall socket and plug the connector

 

socket or not plugged into the power supply

into the supply jack on the unit

 

jack on back of the unit

 

Unit doesn’t respond

Unit requires a reset

If unit is plugged in and doesn't respond, try resetting the unit by

 

 

following these steps:

 

 

a) remove iPad/iPhone/iPod from dock

 

 

b) unplug unit from power source

 

 

c) remove back up battery

 

 

d) wait a few minutes, then restore battery and resume use

 

iPad/iPhone/iPod is not docked properly

Remove your iPad/iPhone/iPod from the dock and check for obstruction

 

 

on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat

 

 

it in the dock.

Battery Low icon

Battery is weak

Replace with new battery

always flashing

 

 

Battery was not installed properly

Check to make sure the + side is facing outwards

 

 

 

 

iPad/iPhone/iPod does

iPad/iPhone/iPod is not docked properly

Remove your iPad/iPhone/iPod from the dock and check for obstruction

not respond to the

 

on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat

unit, iPad/iPhone/iPod

 

it in the dock.

is playing but no

 

 

Your iPad/iPhone/iPod software is too old

Upgrade software on your iPad/iPhone/iPod via iTunes on your

sound comes out

 

computer

 

 

 

iPad/iPhone/iPod is locked up/plays but no

Check the volume setting. Make sure your iPad/iPhone/iPod is working

 

sound comes out

properly before docking into the unit. Please refer to your iPad/iPhone/iPod

 

 

manual for details. See above for software upgrade information.

 

 

You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone

 

 

or iPod user guide for details on how to perform a reset.

 

 

 

 

Using 1st or 2nd generation iPod, iPod Shuffle

Unit cannot control those iPod models or other devices.

 

or other devices.

 

Unit/iPad/iPhone/iPod

The unit is reacting to external interference

Move unit away from potential sources of external interference such as

performance is erratic

 

computers, modems, wireless devices (routers) or fluorescent light.

No sound from unit

Volume is set too low on unit

Make sure volume is turned up

iPad/iPhone/iPod

iPad/iPhone/iPod is not docked properly

Remove your iPad/iPhone/iPod from the dock and check for obstruction

didn’t charge up

 

on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat

 

 

it in the dock.

 

iPad/iPhone/iPod is locked up/ frozen

Please make sure your iPad/iPhone/iPod is working properly before

 

 

docking into the unit. Please refer to your iPad/iPhone/iPod manual for

 

iPad/iPhone/iPod battery has problem

 

details.

Time sync didn’t work

Older iPod models such as iPod mini do not

Make sure you are using an iPhone or newer iPod such as touch,

 

support time sync function

nano or classic. If not available, set time manually (see page 3).

 

 

 

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Contents Dual Dock Dual Alarm Stereo System for iPad, iPhone or iPod FCC Information Table of ContentsMaintenance Rear Panel Bottom Panel Controls and IndicatorsDisplay Top PanelDock Power Docking your IPad/iPhone/iPodSetting Clock with AutoSync Radio Setting Up the Unit Setting the Alarms Using the AlarmsResetting the Alarm to Come on the Next Day Snooze Sure AlarmListening to iPad, iPhone or iPod Listening to RadioSleep Operation Using the Unit in Other CountriesListening to other portable audio devices USB Charging Replacing Clock Back-up BatteryNap Operation Dimmer OperationOr call 1-877-446-6301 Toll Free Consumer Guide to Product SafetySymptom Possible Problem Solution TroubleshootingTry a different file from a trusted source such as iTunes Limited 1 Year Warranty Information