relevant software to recompress the song’s file into a standard one.
Remark: To confirm the song’s file , you can connect the MP3 player to PC, to check the file information by the playback tool in the computer (e.g: Winamp)
5. No sound when playing a file.
Please check the following: The volume is too low, or the device is connecting the computer, or there is no music files in your device.
6. Why does the capacity displayed in the player disaccord to the its claimed capacity?
Please check the following: We need part of the device’s capacity to install some software and fonts, so the capacity you have seen is usually smaller than it is claimed.
7. If the wording on the screen is distorted,
Please check the following: Please see if you have choose the correct language.
8. Can’t download music smoothly:
Please check the following: Check if the USB cable has been damaged and if the USB cable connect well. Also check if the driver has been well installed, and if there is enough memory left.
9. Why sometimes the player informs “wrong format”?
Please check the following: There are damaged files in the player. Just connect the file to PC and delete the damaged file. Our products don’t support NTFS and FAT32
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