Troubleshooting

If you have problems while operating your player, please check the points below before sending it to the service center.

Can not power on

The battery may be exhausted. Please recharge the battery.

Files can not be downloaded

Check the connection between the player and PC.

No sound from the earphones

Please ensure the volume is turned up, and the earphones are properly connected.

Check if the format of music file is supported by the player.

Can not record

Check if there is enough memory and battery capacity.

Display is in the wrong language

Please ensure you selected the correct language from the “SETTINGS” menu.

Player freezes or is not functioning properly

Press the [Reset] button on the back of MP3 player using the tip of a paper clip or pin. NOTE: Pressing the [Reset] button will not affect the files stored on the player.

My computer is not detecting the MP3 video player with Windows Vista

There is a USB mass storage devices recognition issue with Windows Vista acknowledged by Microsoft. A solution is expected in the upcoming Service Pack 1.

I cannot display my .jpg files

Many digital cameras and image edition software add hidden data to the .jpg files. This data can prevent your MP3 from loading the images. Try to eliminate them by saving the file with another name.