SanDisk MP3 Player manual Tips & Troubleshooting

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CHAPTER 9: Tips & Troubleshooting

This chapter helps you get the most from your Sansa® Fuze™+ MP3 player with tips and troubleshooting.

Chapter 9: Tips & Troubleshooting

The following is a partial list of likely questions you might have. For a more complete and more up-to-date list, with full knowledge-base algorithmic online search capabilities, please visit us at www.kb.sandisk.com.

9.1 Tips & Troubleshooting

Why isn’t my Sansa Fuze+ MP3 player being charged or detected by my computer when I connect it?

Verify that you are using Windows Media® Player version 10 or higher, reset your Sansa player, and try again.

How do I drag music files to my Sansa Fuze+ MP3 player?

Drag and drop your files into the Music folder. Please see Chapter 4 for more information.

Which bit rates will the Sansa Fuze+ MP3 player support?

The Sansa Fuze+ MP3 player will support 32-320Kbps for MP3 and 32-256Kbps for WMA.

How do I format my Sansa Fuze+ MP3 player?

You can use the device Format command under SettingsÆFormat or using a computer. Please see Chapter 3 for more information.

Why should I update the firmware?

You should always update the player to the latest firmware to ensure that it functions correctly and has all the latest features. Please download the Sansa Updater application from the Sansa Support Website (see www.sandisk.com/smc).

How do I transfer videos and photos to my Sansa Fuze+ MP3 player?

You should install the Sansa Media Converter software (see www.sandisk.com/smc). This software will convert your video and photo files then transfer them to the player. Refer to the Sansa Media Converter software for details on file formats supported.

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Contents December Table of Contents Instructions to Play a Podcast Modifying Podcast Play Mode Learn More, Service & Warranty Information Safe USE Guidelines Safe Use GuidelinesUsage Instructions Used Device Disposal InstructionsFor Home and Personal Use Only Important Hearing Safety InformationSound Level dB For your safetyHearing levels Sansa Fuze+ Overview FeaturesProduct Overview What Comes in the Box Minimum System RequirementsSansa Fuze+ MP3 Player at-a-Glance On/Off Power ButtonDevice Inputs & Outputs Overview Touch PadProduct Capacities & Playback 16 GB Connecting to a Computer Charging the Device/Connecting to the ComputerBasic Usage Basic UsageBattery Level Indicator Removing the player from your computer Power On/Power Off Power SwitchReset Navigation OverviewQuick Tips Eight Core Functions Overview Page Quick Tips Screen Icons Updating the Firmware/Sansa Media Converter Lock FunctionDownloading the Applications Download and install Sansa Firmware UpdaterDownload and install the Sansa Media Converter application Click Finish Choose to format Internal Memory, External Memory or All Formatting the PlayerLoading Audio Files Music, Podcasts, Audiobooks Loading ContentTransferring Media MSC Mode Drag and Drop Adding Music Files to Your Library My folders and those of others that I can accessCreating Playlists My personal foldersPage Click Save Playlist Transferring Playlists to Your PlayerLoading Photos and Videos Instructions for Loading Photo/Video Content Deleting Content Playing Your Media Playing Your MediaPlaying Music Album Song GenreShuffle Play All Mode Recently Played ModeOptions Menu Music Music Content GroupingsMusic Go List Card Instructions Playing slotRadio cardsPlaying Music from a Preloaded microSD/microSDHC Instructions Playing Podcasts & Audiobooks Modifying Podcast Play ModeInstructions to Play a Podcast Playback speedPlaying Audiobooks Watching VideosViewing Photos & Slideshows Video Play OptionsPhoto Browsing Instructions Photo Viewing OptionsSlideshow Viewing Single Photo ViewingSlide Time Select Slide Time Shuffling Photos Select ShuffleAdding photo to Background Repeating PhotosSelecting Slideshow Music Select Slideshow Music Selecting Photo Orientation Select OrientationListening to FM Radio FM RadioFM Radio Listening Manually Presets Programming FM PresetsAutomatically Presets Radio Options/RecordingQuick Tips Recording a FM Station Voice Recording Voice RecordingVoice Recording Recording a File Playing Back a RecordingPage Settings SettingsSettings Basic SettingsPower Saver Background SettingsBacklight BrightnessVolume USB ModeSleep Replay GainLanguage Reset Factory SettingsDate TimeTips & Troubleshooting Tips & TroubleshootingTips & Troubleshooting How do I power reset my Sansa Fuze+ MP3 player? Why does my player say unknown artist/album?Why won’t my Sansa Fuze+ MP3 player play music? What music file formats does the Sansa Fuze+ support?Getting Technical Support Learn More, Service & Warranty InformationSanDisk Limited Warranty Audio Visual Players End User License AgreementPage FCC Regulation