Troubleshooting

If you have problems while operating your player, please check the points below before sending it to the service center

Can not power on

The battery may be exhausted, please recharge the battery

Files can not be downloaded

Check if the driver is installed correctly in the computer, by disconnecting and then reconnecting the player to the computer

Check the connection between the player and PC, and confirm the USB cable is properly connected

No sound from the headphones

Please ensure the volume is turned up, and the headphones are properly connected

Check if the format of music file is supported by the player

Can not record

Check if there is enough memory and battery capacity

Display is in the wrong language

Please ensure you selected the correct language from the “Settings ” menu

My computer is not detecting the MP3 Video Player with Windows Vista

There is a USB mass storage devices recognition issue with Windows Vista acknowledged by Microsoft. A solution is available in the Service Pack 1 which may be downloaded from Microsoft’s website

I cannot display my .jpg files

Many digital cameras and image editing softwares add hidden data to the .jpg files. This data can prevent your MP3 from loading the images. Try to eliminate them by saving the file with another name.