TROUBLESHOOTING GUIDE
If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM | CAUSE | SOLUTION |
Unit will not | Battery is low/empty. | Recharge battery as |
turn on. |
| described on page 6. |
| Unit is not turned | Press Power On/Off/Stop |
| on. | button to turn the unit on. |
No sound. | Headphones are not | Insert headphones. |
| inserted. |
|
| Volume is set too | Raise the volume using the |
| low. | Volume + button. |
| The MP3 or WMA files | Download uncorrupted |
| are corrupted. | files. |
| No files are in the | Upload files to the unit as |
| player. | described on pages |
|
|
|
The computer is not | The player is | Make sure player is |
recognizing the | not securely connected. | securely connected. |
player. | Win98 Driver isn’t installed | Install Win98 driver and/or see |
| or computer is not | pages |
| compatible. | compatibility. |
|
|
|
WMA files with DRM | Incorrect downloading | See page 16 to download |
can’t playback. | methods. | WMA files with DRM. |
|
|
|
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