Netac Tech Netac Tech. Co. Ltd warranty Faq, RMA Service

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8. FAQ

If you experience any of the following difficulties in using P200, use the following guide for help. Should any problem persist, contact with Netac Customer Service.

Symptoms	Possible Reasons Analysis	Remedy
Fail to power on.	Low Power.	Charge battery through (Car) Adapter.
Power off shortly	Low Power.	Charge battery through (Car) Adapter.
while power on.	HOLD switch locked.	Unlock HOLD switch.
No sound	The volume is 0.	Turn up the volume.
output.	Earphone isn’t connected well.	Connect earphone correctly.
Keystroke void.	HOLD switch locked.	Unlock the HOLD switch.
Fail to connect	USB Cable isn’t connected correctly.	Connect USB Cable correctly.
with the	Driver hasn’t been installed on	Install the driver. (Please refer to
computer.	Windows 98/98SE.	“2.1 Utilities Installation”for details.)
Fail to		Check the system settings whether be
		accordance with requirements.
copy files.
		Format P200 and try again.
	Low Power.	Charge battery through Adapter.
Cannot record.	Space insufficient.
	Recorded files have exceeded the	Delete some files.
	maximum limit.
No sound output	LINE-IN cable isn’t connected well	Connect LINE-IN cable correctly and
of Line In	when recording.	restart recording.
recorded files.
FM transmitting	Earphone isn’t insert into P200.	Insert earphone into P200 and try again.
isn’t well.

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9. RMA Service

1)Self check (Over 50% claimed fault can be fixed easily).

A)Please check the manual and FAQ on our website http:// www.netac.com to double-check the failure symptoms you are facing.

B)Please check if there is any latest update of software or firmware to your product, especially format tools. If you didn’t purchase directly from Netac, please return the goods to the vendor where you purchased from for repair or replacement.

ANY PHYSICAL DAMAGE, MISUSAGE, OR UNAUTHORIZED DISASSEMBLING OF ANY PORT OF THE PRODUCTS WILL LEAD TO WARRANTY VOID. By default, the product is only available for personal and office.

2)Obtain RMA (Return to Manufacturer Authorization) number from Netac (Only for Authorized Dealers).

A)We send you a RMA Request Form by E-mail upon request.

B)Please fill in all related items, like items number, failure symptom(s), purchase date and invoice number on RMA Request Form, E-mail or Fax back to Netac.

C)Upon receiving the filled RMA Request Form, we will check the form and warranty period. A RMA number will be issued within 2 working days.

D)Any RMA number is only valid for 14 days, other than that a new application needs to be filled again.

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