5 - Helpful Information
5-1. Troubleshooting
SymptomsCauses
Solutions
Set does not play normally.
MP3 Player will not turn on.
The MP3 Player shuts down during normal operation.
No sound from earphones.
Sound skips or is distorted.
Battery is weak (it may test OK on tester but it is weak for MP3 operation).
The type of the files is not supported on this MP3 player.
Dead or weak battery. Lock button is on.
The external SD/MMC card will need more battery current to boot.
Battery is weak.
VOLUME control is too low.
Weak battery.
Music was not copied correctly.
The MP3/WMA file may be corrupted or damaged.
Replace battery with fresh alkaline battery. Battery life with a fresh battery is about 8 hours for continuous play (rechargeable battery has 1/2 of that life).
This MP3 player can only play MP3 and WMA files. You can’t play AAC files or WMA files downloaded from protected online stores.
Replace battery with fresh one. Slide the lock button to OFF.
Replace battery with fresh one.
Replace battery with fresh one.
Increase the VOLUME by pressing VOL 
.
Replace with a fresh battery.
Download or create the MP3/WMA file again. Be sure to create WMA file with no copy protection.
29IB-MP456-WC-E-030206