| Troubleshooting |
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Symptom | Explanation |
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Powerdoesnotturnonoris | • If the |
notworkingproperly. | • If the player does not turn on after it is charged, press the “RESET” button on the bottom side of the player |
| and then turn on. |
| • If the System folder is deleted, upgrade the firmware before use. |
| • Check to see if the switch on the bottom side of the player is placed to “HOLD”. If it is on “HOLD”, the |
| power button will not function. |
Screendoesnotturnoneven | Check to see if the switch on the bottom side of the player is placed to “AV OUT”. If it is on “AV OUT”, move the switch |
aftertheplayerispoweredon. | to“LCD”. |
Systemcrashesduring | Perform a HDD check (chkdsk) before using. If HDD error is occurred, system may malfunction. Connect A3 to a |
playback. | PC. Type chkdsk e: /f at the cmd prompts. (Replace e: with the disk letter assigned to your A3 on your PC). For further |
| detail, please visit our homepage at (http://www.COWON.com) - customer support |
Systemcrashesduring | Perform a HDD check (chkdsk) before using. If HDD error is occurred, system may malfunction. Connect A3 to a |
recording | PC. Type chkdsk e: /f at the cmd prompts. (Replace e: with the disk letter assigned to your A3 on your PC). For further |
| detail, please visit our homepage at (http://www.COWON.com) - customer support |
“X”displayedonthescreen, | You must format the unit in FAT32 format; otherwise system will not operate properly. Visit our website (www. |
andunitdoesnotstartafter | COWON.com) for the latest version of Firmware. |
formatting. |
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Systemdoesn’trespond | If system folder was deleted, please visit our website (http://www.COWON.com) and download the latest firmware and |
becausesystemfolderwas | upgrade before use. |
deleted. |
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Buttonsdon’trespond. | Make sure “HOLD” switch is set to off. “HOLD” switch is located in the bottom of the player. |
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Speakerdoesnotwork | • Go to Setup - Sound - Speaker and check to see if it is set to |
properly. | heard from the speaker. |
| • Check to see if the volume is set to “0”, then adjust the volume. |
Buttonoperationdoesnot | This is because the player was set to Power Save mode to save battery power. Buttons will operate normally after 3 |
respondquicklyduringmovie | to 4 seconds. |
ormusicplayback. |
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NothingisheardfromFM | • FM radio reception may be poor or static may be heard depending where the player is used, such as inside |
radio. | buildings, subways or moving vehicles. Listening to FM radio may be impossible in areas shaded from radio |
| transmissions. |
| • Check to see if the earphone is connected to the player. This player does not have a separate antenna, |
| therefore uses earphones as antennas to receive radio reception. |
Noisyrecordings | Noise from the HDD may be picked up by |
| devices, recorded audio may not sound normalized. |
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COWON A3