Troubleshooting
The table below provides troubleshooting information that may be useful to you.
Problem | Possible Cause | Possible Solution |
Error: could | Unsupported video | Make sure the video file is in a format supported |
not play | file. | by the Media Player. Try converting the video |
video. |
| file into a format known to be compatible with |
|
| the Media Player. |
| Corrupt file. | If possible create a new version of the video |
|
| from the original. Playing the video file on a |
|
| computer can help you determine if the file is |
|
| corrupted. This can help you confirm that the |
|
| video file is in a format that the Media Player |
|
| supports also. |
Error: cannot | NAS drive offline. | Ensure that your NAS drive is powered ON, |
find video file. |
| properly connected to the network, and Enabled |
|
| in Composer. |
| A video file has been | Add the video file to the NAS drive (scanning |
| deleted from the NAS | the video again in Composer is required also). |
| drive. |
|
Video play- | Problem with the | If possible, create a new version of the video |
back is not | video file. | from the original. If this is a |
smooth or |
| file, try reducing the video resolution. |
has pauses or |
|
|
skips. | Network bandwidth | Ensure that there is sufficient bandwidth avail- |
| issues. | able for video playback. Playback of multiple |
|
| video files over the network or large internet |
|
| downloads during video playback can limit |
|
| network availability and impact video playback |
|
| quality. The Media Player buffers approximately |
|
| 10 seconds of video to help alleviate these |
|
| problems, but if network issues persist then |
|
| video playback issues may arise. If needed |
|
| work with a networking professional to ensure |
|
| your network has sufficient available bandwidth |
|
| for video playback. |
| Network Attached | Ensure that the NAS where your video files are |
| Storage issues. | stored is functioning properly |
|
|
|
Poor Video | The video file is | If possible, create a new version of the video |
Quality. | encoded in a low | from the original using higher resolution set- |
| resolution. | tings. |
Wrong | The video may have | Provide the video file with only the desired |
language is | multiple language | language track |
playing. | tracks. |
|
Video plays, | The Audio track is | The Media Player supports DTS pass through |
but there is | encoded in DTS sur- | only – meaning that it will pass the DTS signal |
no audio. | round sound. | through the digital optical (S/PDIF) and HDMI |
|
| connections to a Receiver or TV, which must |
|
| then decode the DTS signal. A |
|
| Receiver or TV is required for DTS audio to |
|
| work. When playing a video file that has DTS |
|
| encoded audio, the Media Player will not output |
|
| any audio over the Left/Right RCA audio |
|
| outputs. |
| Unsupported audio | If possible, create a new version of the video |
| codec. | from the original. |
|
|
|
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About this Document
©2010 Control4. All rights reserved. Control4, the Control4 logo and Everyday Easy are registered trademarks or trademarks of Control4 Corporation in the United States and/or other countries. All other names or brands may be claimed as property by their respective owners. Pricing and specifications subject to change without notice.
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