24 helpful tips
problem
usb does not connect/function
Transferred tracks visible in Windows Explorer are neither shown nor played on device.
unable to upgrade firmware
solution
–you are using an unsuitable usb cable. use the supplied usb cable only.
–cable connections incorrect / loose.
check that all connections are correct and well inserted on the psa player and your computer.
–usb driver not installed.
check that you have installed the usb driver
–wrong Windows.
your computer must be equipped with Windows 98/ SE/ Me/ 2000 with SP3 / XP.
–usb not enabled.
check the BIOS
–Your player is not able to play AAC encrypted or WMA songs bought from the internet. These tracks are recognized as data files when transferred to your device.
–Since it is possible for you to upgrade your product, we recommend that you register your product on
–you selected/ downloaded the wrong upgrade file. select / download only the upgrade file for your specific model.
–cable connections incorrect / loose.
check that all connections are correct and well inserted on the psa player and your computer.