Philips SA1917, SA1919 Frequently asked questions, My player cannot power on, My player hangs

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7 Frequently asked questions

If you encounter problems with your player, go through the following points listed in the next section. Please also check out FAQs at www.philips.com/support for further help and other troubleshooting tips.

Consult your dealer or service center if you are unable to find a solution by following these hints.

Warning Under no circumstances should you try to repair the set yourself, as this will invalidate the warranty.

My player cannot power on.

•You may have failed to press and hold 2; long enough. Press and hold 2; until the Philips welcome screen appears on display.

•Your device battery may be out of power due to long period of non-usage. Please charge your player.

If none of the above works, then you may have to use the Device Manager to recover your player:

1Launch the Philips Device Manager at Start > Programs > Philips Digital Audio Player > SA19XX > Philips SA19XX Device Manager on your PC.

2Press and hold the button while your player is connecting to the PC.

3Keep holding the key until the Philips Device Manager acknowledges your player and goes into recovery mode.

4Click the repair button and follow the instructions given by the Device Manager.

5After the player has been repaired, disconnect it from your PC and re-start.

There is no music on my player after transfer.

Are your songs in MP3 or WMA format?

Other formats will not playback on the player.

My player hangs.

1In the unlikely event that your player hangs, do not panic. Insert a small pin or other sharp object into the reset hole located at the left of the player. Hold until the player shuts down.

Note The existing contents on your player will not be erased.

2If nothing happens, recharge the battery for at least 4 hours and try to power on or reset again. If this does not work, you might have to repair your player with Philips Device Manager.

There is no sound.

Make sure your headphones are inserted all the way into the headphones jack.

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Contents Digital audio player RadioNeed help? Contents General maintenance Important safety informationHearing Safety Data logging Important for models supplied with headphonesCopyright information Listen for reasonable periods of timeDisposal of your old product ModificationsPage What’s in the box Your new playerRegister your product Headphone jack Getting startedOverview of controls and connections Skip forward hold to quick skipInstall Main menuConnect and charge Battery level indicationUse the supplied USB cable Transfer EnjoyDetail operation Player offers the following music mode optionsControl Limit the volume Find your musicRadio1 Play a preset radio stationConnect the headphones Auto tune radio stationsRecord from FM radio1 when the radio is not playing Save a new frequency under a presetRecord from FM radio1 when the radio is playing Press one or more times to enter Radio menuDelete your recording RecordingsPlay recordings Upload recordings to the computerSettings Use your player to store and carry data filesClick Update Update your playerManually verify software status Technical data Page There is no music on my player after transfer Frequently asked questionsMy player cannot power on My player hangsSome songs do not show up or playback on the player Page Disposal of your old product and the integrated battery Koninklijke Philips Electronics N.V. All rights reserved
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