Troubleshooting (2)
Q. DMM stops responding during file transfer.
Transferring 100 music tracks may take up to 20 minutes. Wait for transfer to complete. Alternatively, exit DMM using Windows' task manager and restart DMM.
Q. My hdd has short playback time.
Over time, the internal rechargeable battery will become weaker. It is replaceable. Please contact your nearest Philips Service Center for a battery replacement.
Q. My hdd shows this [file error] icon.
You have a file error: system files may be missing or there is a format error on hdd.To remedy, please connect hdd to your PC and to the main power supply and start DMM.The database will be recreated automatically.
Q. My hdd shows this [disk error] icon.
You have a serious error with your hdd, possibly caused by a faulty hard disk drive.To remedy, please connect hdd to your PC and to the main power supply and start DMM.The database will be recreated automatically.
If you continue to encounter problems, please consult your dealer or service center. For more information visit www.philips.com/support.
Q. How do I know which firmware version I have?
On your hdd, you can check your firmware version from the menu options. Scroll for Menu ➔ Settings ➔ Information to display "FW vers:". Otherwise, you can check this with DMM by clicking Help ➔ About player.
Q. How do I know how much free space I have?
On your hdd, you can check your hdd free space from the menu options. Scroll for Menu ➔ Settings ➔ Information to display "Free:". Otherwise, you can check this with DMM from the status bar, where information on free space is provided.
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