Troubleshooting

If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.

COBY Electronics Technical Support

Address:	56-65 Rust St.
	Maspeth, NY 11378
Hours:	Monday to Friday, 8:30 AM–11:00 PM EST
	Saturday to Sunday, 9:00 AM–11:00 PM EST
Phone:	800-681-2629 or 718-416-3197
Email:	techsupport@cobyusa.com
Web:	www.cobyusa.com

The player does not turn on.

Ensure that the battery retains a charge. Try replacing the battery with a new one.

Try resetting your player (remove and replace the battery).

The buttons do not work.

Ensure that the battery retains a charge. Try replacing the battery with a new one.

I cannot transfer files to the player.

Ensure that your computer is running a supported operating system.

If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly installed.

Ensure that the supplied USB cable is securely attached to the player and the PC, or try using another USB cable.

If you have connected the player through a USB hub, try connecting the player directly to your computer.

Ensure that the player’s memory capacity is not full.

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