Troubleshooting
If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.
Address
Coby Electronics Technical Support
Maspeth, NY 11378
techsupport@cobyusa.com
Web
www.cobyusa.com
Phone
English
For your safety, never attempt to repair the device yourself. Attempting to do so will invalidate the warranty. Internal components of the device carry a risk of electric shock.
The player does not turn on.
Ensure that the player is fully charged. Try charging the player overnight (8 hours).
Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again.
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