COBY electronic MP-C841 instruction manual Troubleshooting, Coby Electronics Technical Support

TROUBLESHOOTING

If you have a problem with this player, please read the troubleshooting guide be- low and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.

COBY Electronics Technical Support

56-65 Rust St.

Maspeth, NY 11378

Hours: Monday to Friday, 8:30 AM–11:00 PM EST

Saturday to Sunday, 9:00 AM–11:00 PM EST

Email: techsupport@cobyusa.com

Phone: 800-681-2629 or 718-416-3197

Web: www.cobyusa.com

The player does not turn on.

•The battery level may be too low. Try installing a new battery.

•Ensure that the Lock switch is disengaged.

There is no sound during playback.

•Check the volume level.

•Ensure that the headphones are attached securely to the player.

The sound quality of the music is poor.

•Try playing the file on your computer. If the sound quality is still poor, try down- loading the file again or re-encoding the file yourself.

•Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.

•Ensure that the headphones are attached securely to the player.

The buttons do not work.

•Ensure that the battery is charged.

•Ensure that the Lock switch is disengaged.

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