Apple MD778LL/A, MD777LL/A Tips and Troubleshooting, Rs Reset, Retry, Restart, Reinstall, Restore

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Tips and Troubleshooting	6

Most problems with iPod shuffle can be solved quickly by following the advice in this chapter.

The 5 Rs: Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have a problem with iPod shuffle. Try these steps one at a time until the problem is resolved. If one of the following doesn’t help, read on for solutions to specific problems.

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Reset iPod shuffle by turning it off, waiting 10 seconds, and then turning it back on again. Retry with a different USB 2.0 port if you cannot see iPod shuffle in iTunes.

Restart your computer, and make sure you have the latest software updates installed. Reinstall iTunes software from the latest version on the web.

Restore iPod shuffle. See Updating and restoring iPod shuffle software on page 26.

If the status light glows red persistently or you hear the error message “Please use iTunes to restore”

Connect iPod shuffle to your computer and restore it in iTunes. See Updating and restoring iPod shuffle software on page 26.

If iPod shuffle won’t turn on or respond

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Connect iPod shuffle to a high-power USB 2.0 port on your computer. The iPod shuffle battery may need to be recharged.

Turn iPod shuffle off, wait 10 seconds, and then turn it on again.

You may need to restore iPod shuffle software. See Updating and restoring iPod shuffle software on page 26.

If iPod shuffle isn’t playing music

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iPod shuffle might not have any music on it. If you hear the message “Please use iTunes to sync music,” connect iPod shuffle to your computer to sync music to it.

Slide the three-way switch off and then on again.

Make sure the earphone or headphone connector is pushed in all the way.

Make sure the volume is adjusted properly. A volume limit might be set. See Setting a volume limit on page 20.

iPod shuffle might be paused. Try pressing Play/Pause (’).

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Contents IPod shuffle User Guide Contents About iPod shuffle Congratulations on purchasing iPod shuffleWhat’s new in iPod shuffle IPod shuffle Basics IPod shuffle at a glanceUse the Apple Earphones Using the iPod shuffle controls Connecting and disconnecting iPod shuffleConnecting iPod shuffle Connect iPod shuffle to your computerDisconnecting iPod shuffle Eject iPod shuffleDisconnect iPod shuffle About the iPod shuffle battery Charging the iPod shuffle batteryCharge the battery using your computer Charge the battery using the Apple USB Power AdapterChecking the battery status Status light when disconnected VoiceOver messageSetting up iPod shuffle About iTunesSetting up your iTunes library Importing music from your audio CDs into iTunesEntering song names and other information Connecting iPod shuffle to a computer for the first time Using Genius in iTunesUse the iPod shuffle Setup Assistant Organizing your musicAdding content automatically or manually Adding music to iPod shuffleSyncing music automatically Syncing Genius Mixes to iPod shuffle Sync music with iPod shuffleSet iTunes to sync selected Genius Mixes to iPod shuffle Set iTunes to sync iTunes U content automatically Syncing podcasts automaticallyAdding iTunes U collections to iPod shuffle Adding audiobooks to iPod shuffleManually manage audio content on iPod shuffle Managing iPod shuffle manuallyAdd a song or other item to iPod shuffle Remove a song or other item from iPod shuffleFitting more songs on iPod shuffle Convert higher bit-rate songs to AAC formatListening to Music Playing musicListen to songs and other items on iPod shuffle Using VoiceOver Setting iPod shuffle to shuffle or play songs in orderEnable VoiceOver when you set up iPod shuffle Set iPod shuffle to shuffle songsHearing track info Changing playlistsSetting tracks to play at the same volume Setting a volume limitRemove the volume limit Locking and unlocking the iPod shuffle buttonsLock the iPod shuffle buttons Unlock the buttonsUsing iPod shuffle as an external disk Storing Files on iPod shuffleUse iPod shuffle to carry your data as well as your music Copying files between computersPreventing iTunes from opening automatically Prevent iTunes from opening automaticallyTips and Troubleshooting 5 Rs Reset, Retry, Restart, Reinstall, RestoreIf iPod shuffle won’t turn on or respond If iPod shuffle isn’t playing musicIf you can’t sync a song or other item to iPod shuffle WAV AiffUpdate or restore iPod shuffle Updating and restoring iPod shuffle softwareIf you want to double-check the system requirements If you want to use iPod shuffle with a Mac and a Windows PCSafety and Handling Important safety informationImportant handling information Learning More, Service Support To learn about Do thisRegulatory Compliance Information FCC Compliance StatementDisposal and Recycling Information KKApple Inc Apple Inc. All rights reserved