Reference
Troubleshooting
Problem | What to do | ||||||
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Your iPod does not dock | • Make sure the dock insert is the proper fit for your iPod | ||||||
properly | (refer to “Getting it ready” on page 6). | ||||||
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| • Remove your iPod from the dock and check for obstructions on the connectors in |
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| the dock and on your iPod. Then reseat it in the dock. |
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No sound | • Make sure the system is plugged in, your iPod is turned on, and a music track is | ||||||
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| selected and playing. |
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| • Press the Play/Pause button on the remote control. |
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| • Increase the volume setting for the system. |
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| • Remove your iPod from the dock, wait briefly, then reseat it. You may need |
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| to do this a few times. |
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| • Make sure your iPod is running compatible software |
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| (refer to “To check for iPod compatibility” on page 7). |
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No sound and your iPod | • Make sure the power cable is securely plugged in to a functioning wall outet | ||||||
is not charging | and with the symbol on the small connector matched to the one on the back | ||||||
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| of the SoundDockTM system. Refer to Figure 4 on page 7. |
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| • Make sure your iPod is firmly seated in the dock. |
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No sound after quickly | • Remove your iPod from the dock, wait for 5 seconds, and return it to the dock. | ||||||
undocking or docking | • Unplug the power cable for 1 minute, then plug it back in. This resets the system. | ||||||
your iPod |
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Your iPod does not respond | • Remove your iPod from the dock, wait briefly, then reseat it. You may need to do this | ||||||
to the SoundDock remote | a few times. | ||||||
control buttons shown: | • Try the remote from a different location. If it works there, strong lighting or other | ||||||
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| room conditions may be causing the problem. |
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| • Make sure nothing blocks the infrared (IR) signal path from the remote to your |
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| SoundDock system. Wipe off the small red lens on the front end of the remote. |
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| • Check the remote control battery to make sure the + side is up as shown |
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| in Figure 5 on page 9. |
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| • Replace the remote control battery. |
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| • Upgrade software on your iPod. For details, refer to “To check for iPod compatibil- |
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| ity” on page 7. |
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Your SoundDock system | • Unplug the power cable for 1 minute, then plug it back in. This resets the system. | ||||||
does not respond to its | • Contact Bose® Customer Service about the problem. | ||||||
remote commands or to the |
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+ and – volume buttons on |
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the front of the system |
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