Disney DVD2000-P manual Troubleshooting Guide, Problem Solution

E5791UD.QX3 03.1.27 2:09 PM Page 16

TROUBLESHOOTING GUIDE

If the DVD player does not perform properly when operated as instructed in this Owner's Manual, check the player, consulting the following checklist.

Problem	Solution
No power	–Check if the AC power cord is properly connected.
No picture	–Check if the TV is switched on.
	–Check the video connection
Distorted picture	–Sometimes a small amount of picture distortion may appear.
	This is not a malfunction.
Completely distorted picture or	–Connect DVD player directly to the TV.
black/white picture with DVD	–Make sure the disc is compatible with the DVD player.
No sound or distorted sound	–Adjust the volume.
	–Check that the speakers are connected correctly.
No audio at digital output	–Check the digital connections.
	–Check if the audio format of the selected audio language matches
	your receiver capabilities.
No DTS audio is output	–This player does not support DTS audio. This is not a malfunction.
No sound and picture	–Check that the VIDEO/AUDIO cable is connected to the correct
	device (See Connecting to a TV)
Picture freezes momentarily	–Check the disc for fingerprints/scratches and
during playback	clean with a soft cloth wiping from center to edge.
Disc can’t be played	–Ensure the disc label is facing up.
	–Check if the disc is defective by trying another disc.
No return to start-up screen when	–Reset the player by switching the player off, then on again.
disc is removed
The player does not respond to	–Aim the remote control directly at the sensor on the front of the
	player.
the remote control	–Reduce the distance to the player.
	–Replace the batteries in the remote control.
	–Re-insert the batteries with their polarities (+/– signs) as indicated.
Buttons do not work or player stops	–To completely reset the player, unplug the AC
responding	cord from the AC outlet for 5-10 seconds.
Player does not respond to some	–Operations may not be permitted by the disc.
operating commands during playback.	Refer to the instructions of the disc.
DVD player cannot read	–Use a commonly available cleaning CD/DVD to
CDs/DVDs	clean the lens before sending the DVD player for repair.

NOTES:

Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Owner’s Manual for details on correct operations.

•Playback from a desired track and random playback are not available during program playback.

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