Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 23.

This unit may become hot if used for a long period of time, however, this is not a problem for use.

Common problems with the whole system

All operations are ignored.	Press [POWER8] of the main unit for more than 10 seconds to turn the unit off. If the
	problem persists, do the following operations and return the settings to the factory defaults.
	1. Remove the AC power supply cord once. Then connect the AC power supply cord
	while pressing down [POWER8] of the main unit.
	2. Press and hold [POWER8] of the main unit until “The settings have been reset.”
	appears on the display.

When the unit is turned on,	When photos are present in the internal memory or the SD card has been inserted, it
“Please wait.” is displayed for a	may take long time for the unit to become operable after it is turned on.
long period of time.

Booming noise occurs during	There may be the AC power supply cord of another device or ﬂuorescent light near this unit.
audio playback.	Keep the electric appliances as far away as possible from this unit.

CD

	The display does not change even	A nonstandard disc was inserted. (¼P4)
	after the CD is inserted.
	after the CD is inserted.	There was extreme temperature difference, such as when carrying the unit from the cold
	Playback does not start even after
	the play button is pressed.	place to the warm place. Dew condensation might have occurred on the lens.

Wait approx. 1 hour before use.

Speciﬁc parts are not played normally. Wipe the CD with a soft cloth. (¼P4)

The display part is not closed properly. Check if the CD is set at the correct position. (¼P6)

Using with your PC

Operations

SD

Data on the SD card cannot be read. Use the SD card, ﬁle format and folder hierarchy compatible with this unit. (¼P5)

Photos cannot be played or	Insert the SD card compatible with this unit. (¼P5)
edited.	Insert the SD card correctly. (¼P6)
	Cancel the write protection switch if it is on the “LOCK” side. (¼P4)

iPod

The iPod is not recognised even if	Check if the iPod is compatible with this unit. (¼P5)
connected.

Video playback becomes	Conﬁrm the iPod video settings.
impossible on the iPod.

The display of the iPod video
playback shows an unexpected one.

iPod videos cannot be played back.	Check your iPod version.

Radio

FM and AM broadcasts cannot be		Connect the FM indoor antenna or AM loop antenna. (¼P8)
received properly.		Change the setting location or direction of antennas.
Noise and sound distortion are		Separate the antenna wire and AC adaptor as far as possible.
excessive.		If the transmitting location is far or there is a big building or mountain near the unit,
“	” does not light up.	use an outdoor antenna. (¼P13)
“	” does not light up.	use an outdoor antenna. (¼P13)
		TV, VCR, PC or BS tuner may be on. Or the mobile phone may be charged near the unit.
		Turn each device off or keep those devices as far away as possible from this unit.

Remote control

Cannot operate the remote	Insert (+, –) of battery correctly. (¼P7)
control.	Replace with the new battery. (¼P7)
	If the remote control mode on the main unit does not match the one on the remote
	control, match the mode of the remote control to the one of the main unit. (¼P18)
	If the display is opened, close it.

Another device does not operate	Change the remote control mode of this unit so another device does not interfere with
properly when using the remote	this unit’s operation. (¼P18)
control of this unit.
The unit does not operate
properly when using the remote
control of another device.

Reference

Installation of this unit / Troubleshooting guide

RQT9522

MW-10 specifications

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