Troubleshooting Tips
EN After connecting the player to computer, "USB connected" does not appear on the
display.
•Make sure the device is powered on. Some players do not automatically come on when plugged into the computer.
•Make sure that the USB connections to the computer and device are securely in.
Cannot access the player via Windows
2000 computer.
•Install the Service Pack 3 for Windows 2000. Visit www.windowsupdate. microsoft.com to check for the latest updates.
Cannot playback tracks on the player.
•Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates. Please check the player’s user manual for bitrates supported.
•WMA files may be DRM protected and you don’t have the proper rights (license) to play the files.
•Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details.
•For more information on how license acquisition works, go to www.microsoft.com/windowsmedia/drm
What does the PlaysForSure logo mean?
(available on certain models)
•PlaysForSure is a new logo program from Microsoft®. Consumers can match the PlaysForSure logo on a large selection of devices and online music stores. If you see the logo, you’ll know your digital media will play for sure.
•For more information on the Microsoft PlaysForSure program, visit www.PlaysForSure.com.
•For more information on RCA PlaysForSure devices, visit www.rca.com.
The device cannot be recognized by
Audible Manager
•Your previously installed Audible Manager may not work with this player. You have to reinstall Audible Manager completely by following the instructions from your
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