IBM Partner Pavilion 570 manual Psg

Step	2.	Preparing	for	the	call
To assist the		technical support representative,			have available as much of the
following	information	as possible:

1.Option name

2.Option number

3.Proof of purchase

4.

Computer

manufacturer,

model, serial number

(if

IBM),

and manual

5.

Exact

wording

of

the

error

message

(if

any)

6.

Description

of

the

problem

7.

Hardware and software configuration information

for

your

system

If

possible,

be

at

your

computer. Your

technical

support

representative might

want

to walk

you

through

the

problem

during

the

call.

Additional

technical

support

resources

Online

technical

support

is

available

during the

life

of

your

product.

Online

assistance

can

be

obtained

through

the

Personal

Computing

Support

Web

site,

the

PSG

Electronic

Bulletin

Board System

(BBS),

and the

IBM

Automated Fax

System.

Online Technical

Support

IBM

Personal

Computing

Support

http://www.pc.ibm.com/support

Web

site

IBM

PSG

BBS

1-919-517-0001

IBM

Automated

Fax

System

1-800-426-3395

1-800-465-3299

(in

Canada)

Step

3.

Placing

the

call

to

IBM

If

you

call

90

days

or

more

after

the

date

of

withdrawal

or

after

your warranty

has

expired,

you

might be

charged

a

fee.

For

the

support

telephone

number

and

support

hours

by

country,

refer

to

the

following

table

or

to

the

enclosed

technical

support

insert. If the number is not

provided,

contact

your

IBM

reseller

or

IBM

marketing

representative.

Support

24

hours

a

day,

7

days

a

week

Canada

1-800-565-3344

U.S.A.

or Puerto

Rico

1-800-772-2227

Appendix B. Help and service information 2-13