Troubleshooting

Important: Always turn off electrical power and water to the toilet for disassembly.

Problem

Possible Cause

Service Instructions

1.Toilet emits odor (flush ball open).

2.Water will not stay in bowl.

a.Odor emitting from base of toilet.

b.Plugged holding tank vent line.

a.Improper seal between flush ball and seal due to dirt or debris on underside of flush ball seal.

b.Worn or damaged flush ball and seal.

a.Use SeaLand brand deodorants.

b.Clear obstructions from vent line.

a.Clean underside of flush ball seal (see cleaning method on page 7).

b.Remove toilet from floor, disassemble bowl from base and replace flush ball and seal.

3.Water will not enter bowl.

4.Water will not shut off and overflows bowl.

5.Flush ball will not open.

6.Hand spray unit leaks.

7.Water does not enter toilet bowl properly.

a.Water valve fuse is blown.

b.Water valve filter screen is clogged.

c.Defective water valve.

d.Defective flush switch.

a.Dirt or debris lodged in water valve seal.

b.Defective water valve.

a.Flush cable is loose or broken.

b.Base pulley broken.

a. Hand sprayer is defective.

a.Insufficient water flow rate at toilet.

b.Water valve clogged.

c.Plugged rim wash holes in toilet.

a.Replace fuse located in fuse panel.

b.Clean filter screen.

c.Replace water valve.

d.Replace flush switch.

a.Disassemble and clean water valve.

b.Replace water valve.

a.Tighten or replace cable.

b.Replace base pulley.

a. Replace hand sprayer.

a.Check water flow rate at toilet. Rate should be 2 gpm (7.6 lpm) at toilet.

b.Remove and clean screen located inlet of water valve.

c.Clean holes. If still a problem, replace the toilet bowl.

8.Water leaking from water valve.

9.Water leaking from under toilet.

a.Water valve body cracked due to freeze damage.

b.Water line connection is loose or not seated properly.

c.Defective water valve.

d.Stripped threads.

a.Toilet loose.

b.Defective component under china bowl: vacuum breaker assembly, water hose/fittings, water valve assembly, upper bowl seal, base O-ring, rotor shaft, or plastic base.

c.Worn or defective floor flange seal.

d.Cracked china bowl.

a.Replace water valve.

b.Insure that threads are not cross-threaded and tighten.

c.Replace water valve.

d.Replace water valve.

a.Tighten toilet mounting bolts.

b.Remove floor bolts and turn toilet to one side as much as possible, keeping telescoping base in floor flange adapter. Flush toilet to find source of leak. Tighten loose connections or replace defective component.

c.Replace seal.

d.Replace china toilet.

3210 specifications

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