Samsung HDR44 manual Troubleshooting, Symptom Possible Cause Solution

HDR44 4x4 High Definition Video Router

5. Troubleshooting

Table 5-1provides troubleshooting information for the HDR44.

Symptom	Possible Cause	Solution
No audio present in a	1. Source not playing.	Press Play, turn ON, etc.
specific room
	2. Room not selected	Select Room on Touch-
		pad or from IR Remote
	3. Room Output volume	Increase volume on
	turned all the way down	video display or AV
		Receiver
	4. Speakers in room	a. Test known good
	miswired or defective	speaker at amplifier
		location
		b. Verify connections
No video present in a	1. Source not playing	Press Play, turn ON, etc.
specific room
	2. Room not selected	Select Room from IR
		Remote
	3. Cabling problem	Use cable tester to verify
		wallplate cabling conti-
		nuity and test for shorts
Hum or buzz through	1. Ground loop	Ensure proper ground-
system speakers		ing using a three prong
		grounded AC outlet
	2. Amplifier level too	Reduce amplifier level
	high
Poor audio quality	1. Clipping or distortion	Reduce AV Receiver/Am-
		plfier level
	2. Speakers out of phase	Carefully check polarity
		of each speaker
	3. Incorrect assignment	Isolate to source or room
	of left/right source RCA	and correct
	cables or speaker cables
No video or poor video	No video signal, washed	Wallplate DIP switches
quality	out or fuzzy video signal	configured incorrectly
No source control from	1. Wiring: IR signal not	Verify wiring and correct
IR Remote controller	reaching to controller or
	source
	2. Remote: Batteries	Change batteries
	Low

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