Cisco Systems OL-7469-04 appendix Troubleshooting

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A P P E N D I X B

Troubleshooting

During power up, your Cisco Catalyst 6500 Series switch or Cisco 7600 Series Internet Router goes through a system check. This system check also includes all the modules (for example, the MWAM) that are installed.

If your MWAM is not powering up properly, begin troubleshooting using the procedures in this appendix. This appendix guides you through some initial checks and procedures that can solve some basic MWAM problems. It can also direct you to the appropriate document for detailed troubleshooting information and procedures to solve more complex problems.

This appendix contains general problem solving information about your Catalyst 6500 switch or Cisco 7600 router and specific problem solving information about your MWAM module in the following sections:

General Problem Solving, page B-2

MWAM Problem Solving, page B-4

MWAM System Error Messages, page B-6

Tip If you cannot locate the source of the problem, contact a customer service representative for information on how to proceed. For technical support information, see the Cisco Information Packet publication that shipped with your product. Before you call, have the following information ready:

Chassis type and serial number

Maintenance agreement or warranty information

Type of software and version number

Date you received the new chassis

Brief description of the problem

Brief explanation of the steps you have taken to isolate the problem

For specific troubleshooting details about the Catalyst 6500 switch or Cisco 7600 router, refer to the Troubleshooting chapters in the following books:

Catalyst 6500 Series Switch Installation Guide—Appendix E

Cisco 7600 Series Router Installation Guide—Chapter 4

Multiprocessor WAN Application Module User Guide

 

OL-7469-04

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Contents Troubleshooting Troubleshooting the Power and Cooling Systems General Problem SolvingEnvironmental Monitoring Troubleshooting ModulesVerify the installation Mwam Problem SolvingModule Seating Dimm Issue Verifying the Mwam ConfigurationMwam Performance Tuning Determining the Mwam Cisco IOS Image NameProcessor Complex Resetting Mwam System Error MessagesMaximum Buffer Allocation for Complex 0 CPUs Crashinfo/CrashdumpFlash Error Messages FUR Error Messages Nvram Error MessagesSystem Error Messages OL-7469-04