Black Box 4-Port USB 2.0 CAT5 Extender with Remote Power, IC400a manual Contacting Black Box

Page 15

Chapter 4: Troubleshooting

4.2 Contacting Black Box

If you determine that your 4-Port USB 2.0 CAT5 Extender is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

the nature and duration of the problem.

when the problem occurs.

the components involved in the problem.

any particular application that, when used, appears to create the problem or make it worse.

4.3 Shipping and Packaging

If you need to transport or ship your 4-Port USB 2.0 CAT5 Extender:

Package it carefully. We recommend that you use the original container.

If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact Black Box to get a Return Authorization (RA) number.

724-746-5500 blackbox.com

Page 15

Image 15
Contents Port USB 2.0 CAT5 Extender with Remote Power Port CAT5 USB 2.0 Extender CE StatementIC Statement NOM Statement Trademarks Used in this Manual Table of Contents Specifications Overview Front panel of the local unit Front panel of the remote unit Remote unit Front and Back PanelsApplication Typical ApplicationInstallation Connecting a USB Device Troubleshooting Problems/Causes/Solutions TroubleshootingIf the second device does not operate properly, the first Shipping and Packaging Contacting Black BoxTechnical Glossary T568A wiringBlackbox.com Blackbox.com Blackbox.com About Black Box Black Box Tech Support FREE! Live /7