Fisher-Price R9701 manual Troubleshooting Guide, Problem Cause Solution

Problem

Cause

Solution

No image on the TV

TV or VCR/DVD is not set to

Press the channel down button on

proper input

the VCR/DVD or TV and check for

an INPUT channel below channel 2.

Use the menu system on your

TV or VCR/DVD to find INPUT

or SOURCE. Change to INPUT

or SOURCE.

Refer to your TV's or VCR/DVD’s

instruction manual.

Batteries in the base are weak

Replace all batteries in the

or dead

base with four, new “AA” (LR6)

alkaline batteries.

Base battery compartment door

Fully tighten the screw in the

is loose

battery compartment door.

Plug-and-play cord is disconnected

Make sure both ends of the plug-

and-play cords are fully connected to

the base and your TV or VCR/DVD.

No wireless connection (between

Controller power is not on. Slide

the base and the controller)

the power switch on the controller

ON .

Base/controller have automatically

shut off. Slide the power switch on

the controller OFF and then back

ON . Press the power switch

on the base to turn power OFF and

press again to turn power back ON.

Low battery symbol

Batteries in the base are weak

Replace the batteries in the

appears on TV screen

base with four, new “AA” (LR6)

alkaline batteries.

Response on TV from controller

Interference from another infrared

Do not use the controller in the

is intermittent

device (ie.: remote control)

same room when using this toy.

Image is stretched or distorted

Wide screen TV aspect ratio

For best picture, do not use a 16:9

on a wide screen TV

set incorrectly

aspect ratio (stretched) wide screen

setting. This product is designed

for a regular screen TV with a 4:3

aspect ratio (display setting). When

viewed on a wide screen TV, you

will see black bars on the sides of

the image. For more information on

changing the aspect ratio, refer to

your TV owner’s manual.