
TROUBLESHOOTING
Before calling for service, please review the Troubleshooting chart below, since the problem may not be a unit malfunction.
PROBLEM | 
  | SOLUTION (not a malfunction)  | 
  | 
  | |
The unit leaves smoke and  | • Clean or replace the filters as needed. (Refer to   | |
odours in the air. | • Is the unit installed in a location that is difficult for the  | |
  | sensor to detect cigarette smoke?  | |
  | • Are the dust sensor openings blocked or clogged?  | |
  | (In this case, clean the openings.) (Refer to   | |
  | 
  | |
A clicking or ticking sound is  | • Clicking or ticking sounds may be audible when the unit  | |
heard from the unit.  | is generating ions.  | |
  | 
  | |
A bad odour comes out of the air  | • Check to see if the filters are heavily soiled. Replace the  | |
outlet. | filters. (Refer to   | |
  | • Plasmacluster Air Purifiers may produce a slight odour.  | |
  | This is normal and is a result of the Plasmacluster Ions  | |
  | refreshing the air.  | |
  | 
  | |
The Clean Sign is green, but  | • The air could be impure at the time the unit was plugged in.  | |
there is still odour in the air.  | Unplug the unit, wait one minute, and plug the unit in  | |
  | again.  | 
  | 
  | 
  | |
The Clean Sign illuminates yel-  | • Clean the dust sensor with a vacuum cleaner, as it may  | |
low or red, but the air seems  | be blocked or clogged.(Refer to   | |
clean.  | 
  | 
  | 
  | 
  | |
The Clean Sign doesn’t light on.  | • The Light Control is selected.  | |
  | Press  | for 3 seconds to turn the light on.  | 
  | 
  | |
The Clean Sign lights change  | • The Clean Sign lights automatically change colors as  | |
color frequently.  | impurities are detected by the dust sensor.  | |
  | 
  | 
  |